TheGuarantors is a cutting edge fintech company setting the standard in rent coverage with unrivaled insurance products. With a deep understanding of owner, operator, and renter needs, we believe renters deserve better access to the home of their dreams and operators deserve greater protection and growth opportunities. That’s why we’re leveraging our expertise in real estate and using AI-based technology to help operators qualify renters faster while mitigating the risk of rental income loss. With $4B+ in rent and deposits guaranteed, we work with 9 of the country’s top 10 operators and have been named one of Inc. 5000’s fastest-growing companies, one of Forbes’ Best Startup Employers, and one of Deloitte’s Technology Fast 500.

The Opportunity

We are looking for a Risk Mitigation Analyst to join the Risk Management team, reporting to the Risk Mitigation Lead. In this role, you’ll be responsible for executing tasks for the purpose of risk management, risk mitigation, and claim subrogation for our residential real estate insurance product. You will make a contribution to improving the company’s performance and profitability, aiming to reduce claims severity and improve relationships with customers, clients, and other stakeholders. The ideal candidates should have strong communications skills and attention to detail, and have an interest in real estate, insurance, and customer services.

Responsibilities

• Manage, prevent and mitigate potential renter default claims through customer outreach 
• Understand claim components, move-out statements, lease contracts, and ledger information to navigate renter through their financial obligations.
• Negotiate recovery payments with renters to collect debt
• Communicate with customers and help them navigate lease changes and other rental requests 
• Use a Customer Relationship Management program (CRM) and various outreach programs to execute and automate the outreach process
• Communicate and assist property owners and property managers with various renter requests 
• Review and improve communication templates such as phone scripts and email templates
• Collaborate with claim mitigation vendors such as law firms and credit bureaus

Requirements

• Excellent written and verbal communication skills
• Process-driven, detail-oriented, and highly organized 
• Team player with strong problem solving skills
• Self-starter with exceptional work ethic, motivation, and results-orientedness

Benefits

• Opportunities to make an impact within a fast growing company
• Medical, dental, & vision insurance, beginning day one
• Health savings account with employer contribution
• Generous PTO and paid holidays
• Flexible working hours
• 401(k)
• Paid parental leave
• Company sponsored short and long term disability
• Flexible spending accounts (healthcare, dependent care, commuter)
• Competitive salary

Base Salary

The base salary range is between $65,000 - $75,000 annually (up to $87,000 with bonus)

Base salary does not include other forms of compensation or benefits. Final offer amounts are determined by multiple factors, including prior experience, expertise, location and current market data and may vary from the range above.

Stay in Touch

Does this role not quite match your skills, but you’re still interested in what we're doing? Stay In Touch and apply to our Dream Job to be one of the first to hear about future opportunities!

TheGuarantors is an Equal Opportunity Employer. We celebrate diversity and are committed to an inclusive environment for all.