Operations Associate

TheGuarantors is a cutting edge fintech company setting the standard in rent coverage with unrivaled insurance products, with a deep understanding of owner, operator, and renter needs. We believe renters deserve better access to the home of their dreams and operators deserve greater protection and growth opportunities. That’s why we’re leveraging our expertise in real estate and using AI-based technology to help operators qualify renters faster while mitigating the risk of rental income loss. With $2B+ in rent and deposits guaranteed, we have been named one of Inc. 5000’s fastest-growing companies, one of Forbes’ Best Startup Employees, and one of Deloitte’s 2022 Technology Fast 500.

As an Operations Associate, you will design and implement operational processes for our novel insurance products while ensuring that our support teams receive the necessary backing for success. You will take charge of quality control and data integrity, upholding our reputation for excellence. Collaborating with cross-functional teams, you will enhance sales enablement and contribute to product enhancements. We’re looking for someone who thrives on working in a start-up environment, getting their hands dirty, and wearing multiple hats. If you’re a creative, yet meticulous, individual with a track record of executing process improvements, we would love to talk with you!

  • Develop and implement strategies and processes to drive efficiency gains
  • Own quality control and data integrity for select product lines
  • Lead projects and collaborate with cross-functional teams, including product, marketing, and sales
  • Provide regular updates and feedback to senior leadership
  • Understand end-to-end business processes and the flow of data between the various teams, and use that knowledge to inform system and process improvements
  • In the first six months, the position will involve direct interaction with customers to deeply understand their needs and preferences
  • Bachelor's Degree
  • 2+ years of related experience
  • Highly ambitious and goal-oriented
  • Ability to build for long term, but also able to find efficient short-term means
  • Analytical and data-driven 
  • Advanced Excel skills required for data reconciliation, cleansing, and analysis 
  • Align with our core values: Ownership, Drive, Openness, and Quality


  • Opportunities to make an impact within a fast growing company

  • Medical, dental, & vision insurance, beginning day one

  • Health savings account with employer contribution

  • Generous PTO and paid holidays

  • Flexible working hours

  • 401(k)

  • Paid parental leave

  • Company sponsored short and long term disability

  • Flexible spending accounts (healthcare, dependent care, commuter)

  • Competitive salary

Base Salary

The base salary range is between $85,000 - $105,000 annually.

Base salary does not include other forms of compensation or benefits. Final offer amounts are determined by multiple factors, including prior experience, expertise, location and current market data and may vary from the range above.

Stay in Touch

Does this role not quite match your skills, but you’re still interested in what we're doing? Stay In Touch and apply to our Dream Job to be one of the first to hear about future opportunities!

TheGuarantors is an Equal Opportunity Employer. We celebrate diversity and are committed to an inclusive environment for all.

Customer Success & Underwriting

Remote (United States)

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