About The Information

The Information is the go-to source of in-depth reporting for the most influential leaders in technology and business. Founded in 2013 and headquartered in San Francisco, our original, high-quality journalism has the power to inform the most consequential decisions shaping our future, and we’ve built a community of 700,000 active readers who depend on us to do just that. We have a financially healthy business, plenty of capital, and big ambitions to grow our team and business.

About the role:

The Information is seeking a Customer Success Associate Manager to support retention, renewal, and in-account growth across a large portfolio of corporate and enterprise customers. This role sits within the Enterprise Customer Success team and partners closely with Enterprise Sales to ensure renewals are proactive, usage is maximized, and expansion opportunities are identified well ahead of contract deadlines. 

The ideal candidate is operationally strong, comfortable managing a high-volume book of business, and motivated by using data and customer engagement signals to unlock incremental revenue growth within existing accounts.

The Corporate & Enterprise Sales organization at The Information sits at the center of the company’s fastest growing revenue opportunities. As enterprise demand for trusted, in-depth technology intelligence continues to grow, this team works with some of the world’s most influential companies across technology, finance, consulting, and professional services. Joining this team means playing a direct role in shaping how The Information scales its enterprise business. This position offers meaningful ownership and a clear path to growth as the enterprise organization continues to expand.

What you'll do:

• Own renewals for a portfolio of 300+ corporate and enterprise accounts, proactively managing renewal timelines, outreach, and execution well in advance of contract expiration.
• Monitor customer usage and engagement data to identify churn risk early, expansion signals, and seat-based upsell opportunities.
• Lead value-based renewal and upsell conversations focused on usage, outcomes, and ROI.
• Partner closely with Enterprise Sales owners to support multi-stakeholder expansions and cross-department growth opportunities.
• Maintain strong CRM hygiene and forecasting, ensuring renewal and upsell activity is accurately tracked in Salesforce.
• Serve as a primary customer contact for day-to-day needs related to access, subscriptions, and account health, escalating risks as needed.

Qualifications

• 3+ years of experience in Customer Success, Account Management, or Client Services in a B2B/SaaS environment preferred
• Experience managing a high volume of accounts simultaneously.
• Comfort owning renewal conversations and driving seat-based upsells. 
• Strong organizational, communication, and cross-functional collaboration skills.  
• Experience working with CRM systems (Salesforce preferred)

What success looks like in your first 3-6 months:

• Renewals are forecasted accurately and executed on time
• Usage data is consistently used to surface upsell opportunities before renewal
• Clear operating rhythm established with Enterprise Sales partners
• Leadership has visibility into renewal health, risks, and expansion pipeline

Why Join Us?

At The Information, you’ll have the opportunity to work with a team of passionate professionals, shaping the future of tech and business journalism. We’re committed to fostering a collaborative, inclusive environment where innovative ideas thrive. If you’re excited about the chance to make an impact with your marketing expertise and help grow a brand that’s setting the standard for quality journalism, we’d love to hear from you.

Benefits:

We offer a comprehensive and competitive benefits package designed to support the well-being of our employees and their families, including:

• Company-paid medical, dental, and vision coverage for employees and their dependents
• Medical coverage that includes fertility care and $0 copays for in-office mental health visits with in-network providers
• Paid parental leave to support and empower new parents
• Generous paid time off (PTO) that increases with tenure
• 401(k) plan with employer matching contributions
• Flexible Spending Accounts (FSAs) for healthcare and dependent care expenses
• Fitness and wellness stipend to encourage a healthy lifestyle
• Monthly cell phone reimbursement
• Company-sponsored lunches in the office every Monday
• Commuter benefits 
• A supportive, inclusive, and diverse work environment with a zero-tolerance policy for harassment

We can only accept applications from those eligible to live and work in the United States. 

Salary Range: $75,000K-$90,000K USD Annually + Bonus + Benefits

The salary range posted is based on the company's good faith belief at the time of the posting. Actual compensation may vary above or below this range based on factors such as location, work experience, and skill level.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to diversity and to building an inclusive environment for people of all backgrounds and ages.