About ThoroughCare, Inc.

ThoroughCare, Inc. is a healthcare platform services company, founded in 2013 and headquartered in Pittsburgh, PA.  Our targeted solutions assist various Healthcare Professionals, payers, pharmacy and other HCQP organizations with their participation in value-based care management and wellness programs - whether it's fee-for-service, shared-risk or capitation-based - with focus on the combination of improved patient quality of life, reduced spending, and increased revenue. ThoroughCare software is currently used to support over 250,000 patients across nearly 700 primary care and specialty practices across the United States.

We are driven by our passion to improve the quality of life for every person we can. Our mission is to simplify integrated whole patient care by extending the care setting beyond the facility and into the patient home, empowering care teams through features designed with clinicians in mind, and we are looking for motivated and experienced individuals to join us on our journey.

For more information about ThoroughCare:  http://www.thoroughcare.net/

About the role

We’re seeking a Clinical Analyst to join our Clinical Operations Team. This role is ideal for a clinically licensed professional with a strong background in value-based care and a passion for process improvement and creative problem-solving. This full-time remote position (U.S.-based).

You’ll support client-facing consulting engagements and collaborate internally with product, marketing, sales, support, and client experience teams to ensure that our customers are equipped to thrive in their care management practices. You'll be collaborating closely with Product, Sales, Marketing, Support, and Client Experience teams and will report to the Clinical Operations Manager. While you don’t need to be a software expert coming in, you’ll receive training on the ThoroughCare platform and will be encouraged to use it in innovative ways to support operational efficiency.

This position plays a supporting role in consulting engagements and internal initiatives, making it a great opportunity for clinicians looking to grow in health tech and healthcare consulting. Benefits include health/life/disability benefits, paid vacation, retirement planning (401k), and career advancement opportunities.  This is an excellent opportunity to build your career with a growing healthcare software company.

What you'll do

• Contribute to and execute clinical consulting engagements by assessing workflows, identifying inefficiencies, and designing creative, evidence-informed solutions using the ThoroughCare platform
• Guide clients in implementing and optimizing care management programs (CCM, RPM, BHI, TCM, etc.)
• Assist in developing clinical best practices, documentation guidelines, and internal process improvements
• Collaborate with the product team to provide clinical insights and feedback during feature development and testing
• Support training and education for clients around documentation quality, care planning, time tracking, and patient engagement
• Analyze program performance data and contribute to recommendations that improve efficiency, compliance, and outcomes
• Participate in cross-functional initiatives that support clinical strategy and long-term client success

Qualifications

• Bachelor’s degree required (nursing, public health, health informatics, or related field)
• Active clinical license (RN, LCSW, OT, PT, or similar)
• 2+ years of relevant experience in value-based care models
• Familiarity with CMS care management programs, including CCM, RPM, BHI, TCM, and AWV.
• Demonstrated experience leading or supporting quality improvement initiatives such as chart audits, training initiatives etc.
• A creative, solution-focused mindset with the ability to bridge strategic goals with real-world clinical workflows
• Strong communication and interpersonal skills with confidence working in a collaborative, client-facing environment
• Highly organized and self-motivated, with the ability to thrive independently in a fully remote environment

Preferred Qualifications

• Familiarity with EHR systems and/or healthcare SaaS products
• Experience with care coordination or clinical documentation for chronic care populations
• Exposure to cross-functional collaboration in a healthcare technology setting

This position is full-time and available immediately. 

Candidates may be asked to take a skills test to further determine qualifications for the role. All candidates are subject to a background check and must be authorized to work in the United States.  Please note that ThoroughCare is an Equal Opportunity Employer. We celebrate diversity and are fully committed to maintaining an inclusive environment for all employees that is free of discrimination and harassment.