Thrive is a leading behavior change technology company founded by Arianna Huffington in 2016 with the mission to end the stress and burnout epidemic. Thrive helps individuals and organizations improve well-being, performance and mental resilience with its AI-powered behavior change technology platform. Thrive’s Microsteps – small, science-backed steps to improve health and productivity – have been adopted by employees at more than 125 organizations in over 140 countries, from frontline and call center workers to executives at multinational companies.

If you’re not sure that you’re 100% qualified, but this sounds like a role you would Thrive in – we want you to apply! We believe skills are transferable and passion for our mission goes a long way.

Who You Are:

• Experienced in deploying complex company-wide client engagements, ensure executive and administrative stakeholder alignment to support those engagements, and consistently show value that activates renewals, expansions, and referrals.  

• Experience managing deal sizes ranging from $100k to $5M

• A track record of building successful, long-term client relationships, and consistently ensuring high NPS and low churn.

• Equipped with an exceptional ability to prioritize, manage time and anticipate needs 

• A history of organizational excellence and a desire to continuously evaluate and improve existing processes.

• Comfortable receiving and providing compassionately direct feedback

• Passionate about changing how we work and live and a demonstrated interest in topics relating to Thrive Global’s mission, including well-being, productivity, neuroscience, psychology, managing technology, performance and wisdom

• An overall passionate, proven, confident, operational customer success leader with an optimistic, problem-solving mindset and entrepreneurial spirit

How You'll Contribute:

• Own a portfolio of customers and manage these relationships as they move through all phases of the customer lifecycle, including renewals and expansion.

• Consult and guide customers to ensure that Thrive solutions are successfully adopted and optimized within the customer's business over time.

• Partner closely with the sales team to close expansion opportunities and renewals.

• Analyze customer data and seek opportunities to showcase value realized from the Thrive solutions, including through regular business reviews with the customer.

• Create “raving fans” and highlight each customer’s success internally and externally as permitted.

• Represent the “voice of the customer” and share key insights to ensure that each customer is successful.

• Work cross-functionally with Product Management to ensure that customer requirements and product feedback are captured.

• Uncover mechanisms for increasing the value of your customer portfolio to the company through marketing initiatives, references, partnerships, market advocacy, social networking, etc.

Must Haves:

• BA/BS degree or relevant work experience 

• 5+ years demonstrated success in customer success role, ideally with 2+ at a SaaS technology company

• Strong communication, analytical, problem-solving and project management skills

• Experience using Salesforce, G-Suite, Microsoft products, Zoom 

• Working knowledge of other data and/or customer management tools like Coda and Looker is a plus

What We Offer:

• Being part of a mission-driven company that’s truly making a difference in the lives of people around the world

• Ability to develop within the company and shape our growth strategy

• A human-centric culture with a range of wellness perks and benefits

• A competitive compensation package

• Medical, dental and vision coverage + 401k program with company match

• Generous paid time-off programs

Compensation for this role depends on level, and will likely fall in the $96,000-118,000 range. We provide a competitive mix of salary, performance bonus, and equity

Thrive is deeply committed to creating a safe and welcoming work environment free of discrimination and harassment so that all employees can bring their whole selves to work.

Thrive is proud to ensure equal employment opportunity (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, disability, genetics, gender, gender identity, gender expression, sexual orientation, age, marital status, family or parental status, veteran status, or any other characteristic protected by applicable federal, state or local law.

Thrive is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. Please inform Thrive’s Recruiting team if you need any assistance completing any forms or to otherwise participate in the application process.