About Us

As a global player in the SaaS automotive landscape, Titan Dealer Management Solutions (Titan DMS) boasts over 145 staff globally and SaaS representation across more than 26 markets. Titan is now recognised as one of the leading suppliers of technologically driven industry solutions to automotive dealers and manufacturers around the world.

Since 2009, Titan’s flagship product, the Titan Dealer Management System (Titan DMS), has been adopted by Franchised Automotive Dealerships covering over 45 different Automotive Brands throughout Australia, Asia, Pacific Region, Middle East, UK, Africa and Europe, and continues to extend its global reach and reputation as a leading international software provider.

About the role

The Principal Business Analyst (ERP) is responsible for initiating standards and establishing processes that other Business Analysts are required to follow, analyzing business requirements, optimizing ERP processes, and ensuring seamless alignment between business needs and ERP functionalities. This role involves close collaboration with stakeholders, developers, QA teams, and end users to improve system efficiency, scalability, and overall business performance.

What you'll do

Standards & Process Leadership

• Initiate and establish BA standards and processes to be applied consistently across all ERP projects.
• Gather concerns and feedback from BA team members regarding project scope, requirements, and delivery issues.
• Work with Product and Market teams to clarify scope, requirements, and assumptions.
• Minimize gaps between Developers and Product Owners by translating business needs into clear, codable requirements.
• Define and enforce:
• • Standard PCR (Project Change Request) for all projects
  • Standard user story format
  • High-level requirements suitable for development tickets
• Conduct stand-up meetings, monitor BA performance, mentor BA team members, and measure project outcomes in collaboration with development team leads.

Business Requirements Gathering & Analysis

• Collaborate with business stakeholders, department heads, and end users to identify business needs and ERP enhancements.
• Gather, document, and analyze business requirements, user stories, workflows, and pain points.
• Conduct gap analysis between current ERP functionality and business requirements.
• Translate business processes into functional and technical specifications.
• Recommend system improvements, automation opportunities, and ERP best practices.

Stakeholder Engagement & Communication

• Act as a key liaison between business users, Product team, IT teams, vendors, and management.
• Facilitate workshops, interviews, and requirement clarification sessions.
• Present ERP solutions, updates, and impacts to both technical and non-technical stakeholders.
• Develop and maintain documentation, SOPs, and training materials.
• Support change management initiatives to ensure smooth adoption of system changes.

Solution Design & Development Support

• Work closely with architects and developers to define ERP system functionalities.
• Support solution design including workflows, data models, and UI/UX considerations.
• Ensure solutions align with business objectives, scalability, and technical standards.
• Participate in Agile ceremonies (sprint planning, stand-ups, reviews, retrospectives).
• Support system configuration, integration, testing, and deployment activities.

Coordination & Delivery Management

• Act as a central coordination point between business, development, QA, and testing teams.
• Align project goals, timelines, and deliverables across teams.
• Coordinate requirement discussions, sprint reviews, and stakeholder meetings.
• Track progress, risks, dependencies, and escalate issues when needed.

Collaboration & Continuous Improvement

• Work closely with senior developers, product managers, QA, and Service Desk teams.
• Support task prioritization and identification of high-impact requirements.
• Communicate testing expectations and ensure delivered features meet quality standards.
• Continuously improve BA practices based on feedback, retrospectives, and lessons learned.

Administrative & Support

• Maintain project documentation, requirement logs, and process flows.
• Track milestones and report project status to relevant stakeholders.
• Support onboarding and training for BA members, end users, and stakeholders.
• Maintain ticketing and issue-tracking systems.
• Ensure compliance with company policies, ERP standards, and regulatory requirements.

What you'll need to succeed

• Bachelor’s degree in Business Administration, Computer Science, Information Technology, or a related field.
• 7+ years of experience as a Business Analyst in the software development industry, including at least 3 years in a senior or principal-level role, with demonstrated ownership of defining, establishing, and enforcing BA standards and processes across multiple projects or teams.
• Strong experience working in Agile/Scrum environments with cross-functional teams.
• Proven experience with ERP, SaaS, or Windows-based application development.
• Good to excellent English communication skills, both written and verbal.
• Confidence in communicating, facilitating discussions, and presenting ideas in English to stakeholders and cross-functional teams.
• Solid experience with requirements analysis and project management tools such as Jira, Confluence, or similar platforms.
• Strong ability to translate complex business requirements into clear, structured, and development-ready specifications.
• Proven experience in defining, applying, and governing BA standards, processes, and best practices across projects.
• Excellent stakeholder management, facilitation, and problem-solving skills.