About Us

As a global player in the SaaS automotive landscape, Titan Dealer Management Solutions (Titan DMS) boasts over 145 staff globally and SaaS representation across more than 26 markets. Titan is now recognised as one of the leading suppliers of technologically driven industry solutions to automotive dealers and manufacturers around the world.

Since 2009, Titan’s flagship product, the Titan Dealer Management System (Titan DMS), has been adopted by Franchised Automotive Dealerships covering over 45 different Automotive Brands throughout Australia, Asia, Pacific Region, Middle East, UK, Africa and Europe, and continues to extend its global reach and reputation as a leading international software provider.

Job Overview:
The Service Desk Consultant plays a key role in ensuring high levels of customer satisfaction by effectively resolving technical issues and delivering professional, high-quality support. This role contributes directly to the success of the service desk and strengthens Titan’s reputation for exceptional customer service.

Key Responsibilities:

• Provide expert-level support for customer inquiries and incidents.
• Manage service requests, including software installations, hardware upgrades, and access permissions.
• Ensure timely resolution of issues and maintain proactive communication with customers.
• Collaborate with internal teams to resolve complex technical problems.
• Maintain knowledge of company products and services to deliver high-quality support.
• Support continuous improvement initiatives within the service desk team.

Requirements:

• Bachelor’s degree in Business, Management, or a related field.
• Strong customer service and problem-solving skills.
• Excellent written and verbal communication skills in English (IELTS > 7 or equivalent).
• Positive attitude and ability to work effectively in a team environment.
• High level of dedication to delivering exceptional customer service.
• Open to Freshers with strong communication skills, willingness to learn, and a passion for technical support. Training and mentoring will be provided.