At Tive, we imagine a fully-transparent world in which everything and everyone is connected. We innovate beyond what the world thought possible—so what people hold near and dear arrives on time and in full.

We believe (and live!) four core values:

• Create transparency first—everything else comes second:

We believe that trust is critical, and we depend on each other to be transparent and open—and to consistently deliver on their word.

• Make it simple: We work hard to deliver creative technical solutions to complex problems.

• We’ve got your back: We are fiercely loyal to our team.

• Relentless iteration: Our desire to learn new things and create innovative solutions—every single day—is unmatched.

Whether shipped by road, rail, ocean, or air, Tive reduces shipment delays, minimizes rejected loads, and decreases theft, damage, and spoilage. Our customers count on Tive to ensure that their shipments are delivered on time and in full—because every shipment matters.

As a Technical Support Representative at Tive you will drive world-class customer satisfaction by troubleshooting and resolving technical issues, communicating directly with our customers, and helping them take full advantage of the features and products available to them.

Our ideal candidate will have:

• Degree in computer science or 1+ year experience in a similar role.
• Understanding of REST APIs.
• Knowledge of relational and non-relational databases (SQL Server and MongoDB).
• Advanced written and verbal communication in English
• Superb interpersonal skills and a proven track record of building relationships with customers.

What you'll be doing:

• Communicate with customers to quickly get to the root of the problem.
• Provide timely and accurate customer feedback.
• Troubleshoot and resolve issues regarding software and hardware.
• Refer to internal tools, databases, and/or external resources to provide accurate technical solutions.
• Follow up with clients to ensure the problem is resolved successfully.
• Prioritize and manage several open issues at one time.
• Create investigation reports on certain technical issues.
• Create internal guides and articles to help the support team.
• Escalate issues to other departments when necessary.

What does Tive offer?

• A chance to join what may very well turn out to be the most important company in your career.
• The autonomy and resources to build what you know how to build.
• Work with a committed global team that have each others back.
• Office-based or hybrid options. Your choice. 
• Competitive equity to ensure all of our employees have a sense of ownership in the long-term success of Tive’s growth.
  
  

We celebrate diversity, and consider it key to our success as both a team and a company. We are proud to be an equal-opportunity employer, and we are committed to creating an inclusive environment of mutual respect for all employees.