Fan Support Specialist

About Tixr

Tixr's on a mission to transform the ticket buying experience with a modern approach to a legacy business. Born from a fan-focused frame of mind, we empower large-scale events, music venues, and sports properties with modern, innovative solutions to their highly-complex ticketing and e-commerce needs. Our unified commerce platform is built for big, supporting all types of events, from festivals to global arena tours, and an almost limitless suite of commerce offerings beyond admission tickets.

The Opportunity

Our software and apps are used by a broad range of clients, from exclusive nightlife venues, to artist tours, to large-scale festivals and conferences, as well as by millions of event-goers. We are committed to providing excellent user experience with our superior and seamless app technology.

Our Client Success team is hugely valuable and is partly responsible for the success and long-term growth of our customers, helping to ensure they maximize the value they receive from our product and cultivating a successful long-term partnership.


This role is 100% remote with an optional work environment at our Santa Monica office, located on the 3rd Street Promenade. Most teams run West Coast Hours with lots of autonomy. We are only able to hire US Citizens or active US Green Card holders

  • Field daily customer service inquiries
  • Analyze trends in support inquiries to provide insight to the team concerning customer issues and suggestions for improving the product
  • Document and implement client policies for all events
  • Act as liaison between fans and the Tixr team + our clients
  • Stay current with all Tixr features and processes as a product expert
  • Maintain a clean support channel for clear customer communication

  • 2+ years experience in customer support role
  • Ability to stay organized and detail-oriented in a fast-paced environment
  • Excellent written and verbal communication skills and professional demeanor
  • Passion and appreciation for technology, design, and live events
  • Enthusiasm for problem solving and providing exceptional customer service
  • Previous experience working at a SaaS or E-commerce company a plus
  • Knowledge of Hubspot
  • Experience in a fast-paced startup environment a plus

The Perks
  • Full-Time $19-$21/hour
  • 100% Remote (USA timezones)
  • Health benefits starting at $0 premium + choice of dental and vision plans
  • Unlimited PTO, holidays, a paid day off on your birthday
  • 401k
  • Fun and relaxed work environment
  • Access to awesome events!

Tixr is the largest, fastest-growing, privately-held primary ticketing and live event commerce marketplace in the world. We're a California born and bred company that's still founder owned and led to this day, and we support a global client base with staff throughout the US, Canada, and UK.  We exclusively power 500 of the most respected live entertainment brands in 40 countries including LIV Golf, Wynn Nightlife, Riot Fest, Acura Grand Prix of Long Beach, Riot Games Arena, Luke Bryan’s Crash My Playa, Sturgis Buffalo Chip, Lightning in a Bottle, Portland Trail Blazers’ New G League Affiliate Rip City Remix, among many others.

The pay range for this role is:

19 - 21 USD per hour (Remote - United States)

Customer Success & Support

Remote (United States)

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