Fan Support Specialist - UK/EU

NOTE: This is not an open role currently. This is a general application to collect candidate information for those interested in working at Tixr Europe and in a fan support role. This role will require someone to report to our London office at least 3 days per week.

About Tixr
Tixr is on a mission to transform the ticket-buying experience with a modern approach to legacy business. Born from a fan-focused frame of mind, we empower large-scale events, music venues, and sports properties with modern, innovative solutions to their highly complex ticketing and e-commerce needs. Our unified commerce platform is built for big, supporting all types of events, from festivals to global arena tours, and an almost limitless suite of commerce offerings beyond admission tickets.
The Opportunity
Our software and apps are used by a broad range of clients, from sports teams, exclusive nightlife venues, artist tours, large-scale festivals and conferences, and by millions of event-goers. We are committed to providing an excellent user experience with our superior and seamless app technology.

Our Client Success/Fan Support team is hugely valuable and is partly responsible for the success and long-term growth of our customers, helping to ensure they maximize the value they receive from our product and cultivating a successful long-term partnership.

This role requires the team to be in the office at least 3x per week in our office in Central London. At this time we are unable to sponsor a visa and you must have work eligibility in the UK.

  • Structure an ideal process to understand client policies for their events 
  • Field daily customer service inquiries
  • Analyse trends in support inquiries to provide insight to the team concerning customer issues and suggestions for improving the product
  • Document and implement client policies for all events
  • Act as liaison between fans and the Tixr team + our clients
  • Stay current with all Tixr features and processes as a product expert
  • Maintain a clean support channel for clear customer communication
  • 2+ years experience in customer support role
  • Ability to stay organized and detail-oriented in a fast-paced environment
  • Excellent written and verbal communication skills and professional demeanor
  • Passion and appreciation for technology, design, and live events
  • Enthusiasm for problem-solving and providing exceptional customer service
  • Previous experience working at a SaaS or E-commerce company a plus
  • Knowledge of Hubspot
  • Experience in a fast-paced startup environment is a plus
The Perks
  • Salary Range £25,000-£45,000 pa DOE
  • Flexible PTO policy 
  • Paid Bank Holidays & Birthdays Off
  • Fun & energetic work environment
  • Team Offsites / Events
  • Ticket hookups!

Tixr is the largest, fastest-growing, privately-held primary ticketing and live event commerce marketplace in the world. We're a California born and bred company that's still founder-owned and led to this day, and we support a global client base with staff throughout the US, Canada, UK and Europe. We exclusively power 500 of the most respected live entertainment brands in 40 countries including Eden Ibiza, Wynn Nightlife, E1 Series, Detonate, MUSE, Signature Brew, Egg London, Riot Fest, Acura Grand Prix of Long Beach, Riot Games Arena, Uptown Festival, Luke Bryan’s Crash My Playa, Sturgis Buffalo Chip, Kisstory, Lightning in a Bottle, Portland Trail Blazers’ New G League Affiliate Rip City Remix, among many others

Customer Success & Support

London, United Kingdom

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