About Us

TMC Hospitality was founded in 2016 by Philip Bates as an offshoot of TMC Group to bring its innovation and purposeful disruption to the hospitality industry. As a forward-thinking hotel development and management company focused on elevating hospitality from a service to an experience through strategic development, investment, and brand creation, the group has two hotel brands, Bode and Drift, in addition to Buttonwood Farm & Winery that cater to the concept of social group travel and experiences. Bode, with a location in Nashville, redefines traditional travel by creating flexible spaces that expertly blend the style of vacation rental homes with the comforts and conveniences of a boutique hotel. Drift, with locations in San Jose del Cabo, Santa Barbara, Palm Springs, and Nashville on the horizon, is a modern hotel concept for independent and group travelers who value adventure and culture with minimalist yet intentional details and amenities. 

TMC Hospitality is looking for enthusiastic and service-driven Sales & Guest Experience Coordinators (SAGEC) to join our team. This is a unique opportunity to work remotely while being the first and last point of contact for our guests across our boutique hotel portfolio. You’ll play a key role in ensuring exceptional guest experiences while also contributing to sales through reservations.

What You’ll Do

• Serve as the welcoming voice of TMC Hospitality, assisting guests via phone, email, and messaging.
• Provide knowledgeable local recommendations and guidance.
• Make and manage reservations while tracking leads and earning commission on bookings.
• Support onsite property teams with guest requests, policy updates, and communications.
• Assist with guest reviews, reports, and data exports.
• Handle guest issues with autonomy and problem-solving skills.

Schedules Available

We are hiring 5 full-time team members:

• 2 Agents: 7:00 AM – 3:30 PM EST
• 2 Agents: 3:00 PM – 11:30 PM EST
• 1 Agent: Flexible (day or evening shift, depending on team coverage needs)

Weekend availability is highly preferred (ideally both weekend days).

What We’re Looking For

• 3+ years of customer service experience
• 1+ year of sales experience
• OTA (Expedia, Booking.com, Airbnb, VRBO, etc.) or hotel experience highly preferred
• Strong written and verbal communication skills
• Organized, resourceful, and great at multitasking
• Comfortable working independently in a quiet, distraction-free home environment
• Proficient with Google Workspace (Docs, Sheets, Gmail, etc.)

What We Offer

• Remote, full-time role with stable schedules
• Competitive hourly rate + commission on reservations made
• Opportunity to grow in a fast-paced hospitality group
• Be part of a dynamic, guest-centric culture where your decisions and contributions matter

If you’re passionate about hospitality, sales, and creating memorable guest experiences, we’d love to hear from you.