TMC Hospitality was founded in 2016 by Philip Bates as an offshoot of TMC Group to bring its innovation and purposeful disruption to the hospitality industry. As a forward-thinking hotel development and management company focused on elevating hospitality from a service to an experience through strategic development, investment, and brand creation, the group has two hotel brands, Bode and Drift, in addition to Buttonwood Farm & Winery that cater to the concept of social group travel and experiences. Bode, with a location in Nashville, redefines traditional travel by creating flexible spaces that expertly blend the style of vacation rental homes with the comforts and conveniences of a boutique hotel. Drift, with locations in San Jose del Cabo, Santa Barbara, Palm Springs, and Nashville on the horizon, is a modern hotel concept for independent and group travelers who value adventure and culture with minimalist yet intentional details and amenities. 

About the role

The primary responsibility of the Cafe Supervisor  is to oversee the day-to-day planning and operations of Dawn Cafe. The Supervisor position will work closely with the General Manager and Area Food and Beverage Manager on the strategic goals, training, execution, and quality control of all hotel processes and procedures with employees and guests. The Supervisor will also be responsible for upholding the company Culture and work towards maintaining a high level of employee engagement, ethics and morale. The supervisor will collaborate with leadership on ensuring the cleanliness of the outlets and f&b offerings are in line with brand standards and profitable for the company. This role also involves training cafe staff.

Additional responsibilities will include: maintaining proper quality assurance programs, appropriate coach and counsel sessions; Operating within any departmental budget constraints; assisting the General Manager with Marketing strategies/campaigns and additional assigned projects. 

What you'll do

-Fielding guest complaints while maintaining professional dialogue with guests and finding resolutions to satisfaction. Tracking guest issues and ensuring follow-up with fellow leadership team. 

-Work with General Manager and leaders to establish unique amenities enhancing the guest experience and ensure proper operational procedures exist and are communicated to all staff.

-Maintain complete knowledge at all times of all hotel features/services, activities, and events. ----Responsible for ensuring all positions are knowledgeable all the same and able to engage/discuss with guests.

-Inspect, plan and ensure that all materials, workspaces, and equipment are in complete readiness for service.

-Assist staff with job functions for optimum service to guests. Observe guest reactions and frequently confer with staff to ensure guest satisfaction. 

-Complete, accurate timekeeping/payroll responsibilities if assigned. Collaborate with management on trending labor costs and adjust schedules accordingly.

-Coordinate Cafe Schedule with GM and staff according to hotel and historical business levels.

-Complete the coding of invoices for vendors needing to be paid. Ensure proper tracking of cost. 

-Collaborate with marketing on promotional campaigns for the property and maintain brand standards. Ensure all printed collateral is in excellent condition and up to date.

-Facilitate a daily drink special that rotates by season/time of year. Implement daily pop-up specials to move unused products. Collaborate with leadership on ensuring information is communicated and posted on property. 

-Execute the onboarding/training for all staff. Ensure task list for respective positions are completed and 30 day reviews are implemented.

-Assist guests with reports of lost/stolen articles, following hotel policy. 

-Adhere to hotel requirements for guest/employee accidents or injuries and in emergency situations. 

-Foster and promote a cooperative working climate, maximizing productivity and employee morale. 

-Complete work orders for maintenance repairs and submit to Engineering. Contact Engineering directly for urgent repairs. 

-Review status of assigned projects and daily assignments and any follow-up action with on-coming staff. 

-Maintain complete knowledge of and comply with all department policies/service procedures/standards. 

-Maintain complete knowledge of correct maintenance and use of equipment ensure routine maintenance is in place.

-Maintain positive guest relations at all times and train staff to engage and upsell products and services. 

-Resolve guest complaints and concerns to ensure guest satisfaction. Monitor and maintain cleanliness, sanitation and organization of assigned work areas.

-Enforce all property opening and closing duties. Make adjustments to daily tasks and ensure communication with responsible staff. Supervise staff throughout the entirety of the shift and ensure service standards are up to par. 

-Adhere to payment, cash handling, and credit policies/procedures. Ensure appropriate discounts and employee discount policies are being adhered to. 

-Conduct routine inventories and place orders to maintain par levels for the cost of goods sold. Ensuring pricing is up to date on marketing materials and in systems used by staff. Ensure all inventories remain separate and appropriate transfers occur between outlets. Month-end inventories are to be completed by the 1st of the month and submitted to GM/Accounting.

-Ensure all products are properly secured, and systems are in place to prevent theft.

-Ensure daily cleanliness of Cafe & Dining area are maintained, including all fridges, freezers, equipment, and storage areas. 

-Ensure all expired product is removed from inventory.

-Ensure retail is always stocked and looks presentable

-Ensure item “comp” procedures are in emplace and being tracked.

-Track item transfers and provide them to accounting at the end of each month. 

-Hold daily lineups focusing on training needs and pertinent information to the team. Routinely -quiz staff on drink recipes and knowledge. 

-Attend any staff meeting for daily briefing and communicate to team

Ensure staff is consistently quizzed and tested on menu items and descriptions to better engage with staff. 

-Coordinate coffee training on site and with partnered company. 

-Ensure all equipment is maintained and working with maintenance or 3rd party technician to ensure it running smoothly

-Assist in facilitating community relationships within the Nashville Market to grow exposure. 

Qualifications

-Previous supervisor experience in the hospitality industry or food and beverage.

-Must exhibit good judgment while performing under pressure.

-Must be dedicated to our goal of providing superior guest experiences.

-Must be computer literate in Microsoft Office and general computer usage.

-Certifications & Licenses required:

Food Handler’s certification/ Manager’s Serve Safe certification

Responsible Beverage Service  (RBS) or equivalent certification (TiPS)