About the role

• Primary Responsibility
  
  
  The primary responsibility of the Drift PM Guest Experience Ambassador is responsible for the overall guest experience, while also performing a variety of Front Desk, Maintenance, Housekeeping, Security and/or Laundry duties to meet daily business needs. Additional responsibilities will include: maintaining proper quality assurance programs, work with Operations Manager/ General Manager to ensure the property cleanliness is maintained, work closely with engineering to ensure rooms and property are maintained and any repairs are fixed. Mandatory Availability Thursday-Sunday.
  
  
  
  

What you'll do

• Essential Job Functions
  
  
  Anticipate guests’ needs and responds quickly & professionally to all guest requests
  Provide information on resort amenities and facilities
  Monitors traffic flow and guest queues within public area; directing guests as appropriate
  Assists in Guest Pre-Checkin and Check-in process
  Facilitates lobby safety, cleanliness, and security
  Operates general maintenance machinery including hand tools to complete guest related maintenance issues
  Responds promptly to Emergency situations and alerts Management when needed
  Must be tech savvy adhering to the process of communicating promptly with Remote sales team and management via Work Chat in regards to Guest requests/issues. guest complaints while maintaining professional dialogue with guests and finding resolutions to satisfaction.
  Maintain complete knowledge at all times of all hotel features/services, activities, and events.
  Inspect, plan and ensure that all materials, workspaces and equipment are in complete readiness for service.
  Ensure all public areas of hotel are clean
  Be able to communicate effectively with guest and provide exceptional customer service
  Adhere to hotel requirements for guest/employee accidents or injuries and in emergency situations.
  Anticipate guest needs, respond promptly to and acknowledge all guests, however busy and whatever time of the day.
  Maintain positive guest relations at all times
  Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
  Enforce all property closing duties. Make adjustments to daily tasks and ensure it is communicated to responsible staff
  General Skills/Qualifications
  
  

Qualifications

• Previous Hospitality experience/guest service experience in the hospitality industry.
  The ability to multitask
  The ability to stand for extended periods of time
  Excellent organizational and time management skills
  Must exhibit good judgment while performing under pressure.
  Must be dedicated to our goal of providing superior guest experiences.
  Must be computer literate in Microsoft Office and general computer usage
  Physical Requirements Occasionally to Frequently
  
  
  Standing X
  Sitting X
  Walking, Climbing Stairs X
  Li/Carry up to 50 lbs. X
  Li/Carry up to 25 lbs. X
  Driving X
  Noise X
  Outdoor Environment/Heat XBending X
  Kneel, crouch, crawl X
  Reach/Handle X
  Climbing X
  Overhead Reach X
  Keyboarding X
  
  
  Job Type: Part-time
  
  
  Salary: $18.00 - $20.00 per hour
  
  
  Benefits:
  
  
  401(k)
  Dental insurance
  Health insurance
  Life insurance
  Paid time off
  Vision insurance
  Schedule:
  
  
  8 hour shift
  Ability to commute/relocate:
  
  
  Santa Barbara, CA 93101: Reliably commute or planning to relocate before starting work (Preferred)
  Experience:
  
  
  Cleaning: 1 year (Preferred)
  Guest services: 1 year (Preferred)
  Work Location: In person