About the role

What you'll do

• Maintain complete knowledge at all times of all hotel features/services, activities, and events. Responsible for ensuring all positions are knowledgeable all the same and able to engage/discuss with guests.

• Provide excellent customer service while maintaining a clean and attractive outlet for guest. 

• Ensure orders are prepared in a timely manner and ensure accuracy of all orders

• Ensure tables and store front are always in a clean and presentable manner

• Inspect, plan and ensure that all materials, workspaces, and equipment are in complete readiness for service.

• Assist guests with reports of lost/stolen articles, following hotel policy. 

• Adhere to hotel requirements for guest/employee accidents or injuries and in emergency situations. 

• Complete work orders for maintenance repairs and submit to Engineering. Contact Engineering directly for urgent repairs. 

• Review status of assigned projects and daily assignments and any follow-up action with on-coming staff. 

• Maintain complete knowledge of and comply with all department policies/service procedures/standards. 

• Maintain complete knowledge of correct maintenance and use of equipment ensure routine maintenance is in place.

• Anticipate guest needs, respond promptly to and acknowledge all guests, however busy and whatever time of the day.

• Maintain positive guest relations at all times and train staff to engage and upsell products and services. 

• Resolve guest complaints and concerns to ensure guest satisfaction. Monitor and maintain cleanliness, sanitation and organization of assigned work areas.

• Enforce all property opening and closing duties. Make adjustments to daily tasks and ensure communication with responsible staff. 

• Adhere to payment, cash handling, and credit policies/procedures. Ensure appropriate discounts and employee discount policies are being adhered to. 

• Ensure all products are properly secured, and systems are in place to prevent theft.

• Ensure daily cleanliness of Outlets, Kitchen and menus are maintained, including all fridges, freezers, equipment, and storage areas. 

• Ensure all expired product is removed from inventory.

• Ensure retail is always stocked and looks presentable

• Attend any staff meeting for daily briefing and communicate to team

• Ensure all equipment is maintained and working with maintenance or 3rd party technician to ensure it running smoothly

Qualifications

• Previous barista experience preferred

• Must exhibit good judgment while performing under pressure.

• Must be dedicated to our goal of providing superior guest experiences.

• Must be computer literate in Microsoft Office and general computer usage.

    Certifications & Licenses:

• Food Handler’s certification