About the role

The primary responsibility of the Cafe or F&B Supervisor is to oversee the day-to-day planning and operations of the F&B venue and events on the property. The Supervisor position will work closely with the General Manager and Area Food and Beverage Manager on the strategic goals, training, execution, and quality control of all hotel processes and procedures with employees and guests. The Supervisor will also be responsible for upholding the company Culture and work towards maintaining a high level of employee engagement, ethics, and morale. The supervisor will collaborate with leadership on ensuring the cleanliness of the outlets and outlet Kitchen is maintained, the market, events, and f&b offerings are in line with brand standards and profitable for the company. This role is also responsible for assisting in the development of all outlet's morning beverage programs and training of staff. 

Additional responsibilities will include: maintaining proper quality assurance programs and appropriate coach and counsel sessions; Operating within any departmental budget constraints; and assisting the General Manager with Marketing strategies/campaigns and additional assigned projects. 

Fielding guest complaints while maintaining professional dialogue with guests and finding resolutions to satisfaction. 

● Maintain complete knowledge at all times of all hotel features/services, activities, and events. Responsible for ensuring all positions are knowledgeable all the same and able to engage/discuss with guests. 

● Inspect, plan and ensure that all materials, workspaces, and equipment are in complete readiness for service. 

● Assist staff with job functions for optimum service to guests. Observe guest reactions and frequently confer with staff to ensure guest satisfaction. 

● Schedule Dawn/Sidebar staff according to hotel and historical business levels. 

● Execute the onboarding/training for all GEA’s and bar staff. Ensure task lists for respective positions are completed and 30 day reviews are implemented. Create SOPs for all operating areas to train staff on and update regularly. 

● Ensure all liquor handling positions have an in date ABC License 

● Adhere to hotel requirements for guest/employee accidents or injuries and in emergency situations. ● Foster and promote a cooperative working climate, maximizing productivity and employee morale. ● Review status of assigned projects and daily assignments and any follow-up action with on-coming staff. 

● Maintain complete knowledge of correct maintenance and use of equipment to ensure routine maintenance is in place. 

● Maintain positive guest relations at all times and train staff to engage and upsell products and services. 

● Monitor and maintain cleanliness, sanitation and organization of assigned work areas. ● Enforce all property opening and closing duties. Make adjustments to daily tasks and ensure communication with responsible staff. Supervise staff throughout the entirety of the shift and ensure service standards are up to par. 

● Adhere to payment, cash handling, and credit policies/procedures. Ensure appropriate discounts and employee discount policies are being adhered to. 

● Conduct monthly bank deposits and ensure the petty cash bank is counted accurately.

 Conduct routine inventories and place orders to maintain par levels for the cost of goods sold. Ensuring pricing is up to date on marketing materials and in systems used by staff. Ensure all inventories remain separate and appropriate transfers occur between outlets. Month-end inventories are to be completed by the 1st of the month and submitted to the GM/F&B Manager. ● Ensure all products are properly secured, and systems are in place to prevent theft. ● Ensure daily cleanliness of Outlets, Kitchen and menus are maintained, including all fridges, freezers, equipment, and storage areas. 

● Ensure retail is always stocked and looks presentable. 

● Coordinate coffee training on site and with partnered companies. 

● Ensure all equipment is maintained and working with maintenance or 3rd party technicians to ensure it runs smoothly. 

● Maintain all product prices and offerings in Shopify and the Hub Online Orders store. Train staff on preparation and execution of all orders and delivery. 

Qualifications

• Previous supervisor experience in the hospitality industry or food and beverage. 

  ● Must exhibit good judgment while performing under pressure. 

  ● Must be dedicated to our goal of providing superior guest experiences. 

  ● Must be computer literate in Microsoft Office and general computer usage.