About Drift
Drift Santa Barbara is a 45-room boutique hotel on State Street built for the curious, the creative, and the ones who appreciate good design as much as good service. We move fast, stay flexible, and act with intention.
The Role
Our Front Desk Supervisor must live hospitality, be someone who thrives in organized chaos, reads guest energy instantly, and leads a team with confidence and warmth.
If you love being the glue between departments, the calm in the storm, and can be the PMS Yoda …. Read on!
What You’ll Lead, Shape & Own
- Be the point person for the front desk team across all shifts.
- Elevate the guest experience — handle escalations with grace, speed, and creative problem-solving.
- Review arrivals, notes, and Action Reports with laser-level attention.
- Coach, train, and onboard new team members into our Drift service culture.
- Sync with Housekeeping & Maintenance to keep rooms, vibes, and operations seamless.
- Optimize occupancy with smart upgrades and strategic room assignments.
- Keep inventory tight (pantry items, guest amenities, special requests).
- Protect the brand — ensure every note, message, and interaction feels authentically Drift
Tools You’ll Master (or already love):
- StayNTouch PMS — upgrades, routing, assignments, notes… all of it.
- Akia — fast, clean digital communication with guests.
- Slack - where the team collaborates, celebrates wins, and keeps operations moving in real time.
Who You Are
- A boutique-hotel person at heart; warm, unpretentious, and quick on your feet.
- Experienced: you’ve worked the desk, handled the chaos, solved the puzzles.
- A natural coach who lifts the team and sets the tone.
- Obsessed with accuracy, organization, and beautiful operations.
- Someone who communicates clearly (and writes a killer guest note).
- Able to keep your cool and your smile — even when the hotel is buzzing
Ready to Lead a Front Desk That Really Feels Like Hospitality?
If you're passionate, experienced, and craving a boutique environment that values personality over scripts, we’d love to meet you.