We grow tour operator businesses.

Through marketing software and expert services, TOMIS generates more direct bookings for your business, makes sense of your marketing and sales data, and streamlines your operations.

Job Title: ChatBot Designer
Job Category: Full-Time Employee
Headquarter Location: Missoula, MT
Work Location: In-office, Hybrid or Remote
Salary: Competitive, based on experience

WHO WE ARE LOOKING FOR

We are in search of a ChatBot Designer to drive  our industry-leading AI bot program for tour operators. Our ideal candidate is an organized self-starter with SaaS experience, strong Dialogflow experience, and creative problem solving skills. Familiarity with the tours and activities sector or travel industry as a whole is a plus. This position will work closely with our product team and will be instrumental in helping the company continue to scale. The role will offer invaluable professional business exposure and experience with tremendous potential for growth.

ROLE & RESPONSIBILITIES

Your role as a ChatBot Designer will be an evolving one, empowering you to use the skills you have and challenging you to grow. As the primary point of contact for clients throughout the bot build process, you’ll be expected to balance internal and external stakeholders.

Primary Responsibilities

AI ChatBot Management

1. Build and manage AI chatbot for existing clients, ensuring they meet client needs and business objectives.
2. Make updates and improvements based on user feedback, client requests, and business requirements.
3. Proactively evaluate live chatbot performance, using data-driven insights to identify areas for optimization within conversation flows and user experience.
4. Work closely with our Product Manager and Sales teams to inform future products built around the AI bot.

QUALIFICATIONS & REQUIREMENTS

• Minimum of 2 years of applicable work or academic experience
• Highly organized with attention to detail and the ability to find the right answers quickly
• Platforms the position will require you to use regularly include: Voiceflow, Twilio, Google Suite, Hubspot, and Firebase
• Solid understanding of client business needs 
• Excellent spoken and written communication skills
• Comfortable giving technically-detailed presentations 
• Previous SaaS experience preferred
• Excellent time management skills
• Proven problem-solving skills

DESIRED ADDITIONAL SKILLS

• Experience, understanding and/or passion for the outdoor activity/tourism industry
• Basic knowledge of marketing principles and strategies
• Passion to learn new skills and work/think outside the box

Physical Working Conditions

The following physical requirements represent those that are required to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sitting – [90%]

Standing – [5%]

Walking – [5%]

Bending – [Occasionally]

Kneeling – [Some]

Lifting – [Up to 25 pounds]

Reaching – [Regularly]

Telephone Use – [Yes]

Computer Use/Manual Dexterity – Yes

Ability to travel – [10%]

POSITION HIGHLIGHTS

This is an extremely exciting time to join the TOMIS team as there is an exceptional degree of growth potential. This position does require time spent regularly working in our office, but we’re flexible about also allowing remote work. We’re hiring extremely motivated people who want to build the best possible product, and who don’t need constant oversight or a rigid schedule. If you join our team and share our goals, we’ll respect your time and let you do great work because you want to, not because we told you to.

• Company has established true product-market-fit in an untapped industry with high-growth potential
• Office located in the heart of downtown Missoula
• Startup environment with the ability to grow into a management position
• The job is “seriously fun, even when it’s stressful, which I can’t say about previous companies I’ve worked for.” -Dev Ops Manager
• This position will offer invaluable professional business exposure and experience including, but not limited to: startup culture and strategies, exposure to fundraising, brand creation, process management and development of overarching marketing strategies (for clients and TOMIS), project management, client management, marketing software product development, inbound and outbound marketing campaigns, data science, machine learning and marketing/sales data analysis.

What We Offer You:

• Competitive salary, Unlimited PTO, and growth opportunities.
• Comprehensive health insurance plan.
• 401k with a match.
• Discounts on outdoor industry gear and experiences.
• Company wellness program with gym reimbursements.
• Dog-friendly office environment.
• Powder day ski policy.

Position open until filled

TOMIS is an Equal Opportunity Employer