TopDog Law. Who We Are.

TopDog Law is one of the fastest-growing law firms in the U.S., founded in 2018 by James Helm and achieving 200–300% year-over-year growth. Ranked No. 149 on the Inc. 5000 list (an annual ranking of the 5000 fastest-growing privately held companies in the US), we combine our world-class legal expertise, top-tier technology, data-driven decision-making, and a culture rooted in speed, accountability, and teamwork. We hire people who are hungry to learn, eager to innovate, and motivated to deliver exceptional results.

As we continue expanding into new markets and evolving our capabilities, we’re focused on building high-performance teams that can scale with our growth. Our fast-paced environment rewards problem solvers, self-starters, and individuals who thrive in a culture of continuous improvement.

If you’re energized by rapid growth, meaningful impact, and endless opportunities to advance your career, TopDog Law is the place to do it. We’re building something different, and we’re looking for people who want to be part of a firm that’s disrupting the legal industry at an elite level.

The Big Picture:

We’re looking for a hands-on IT Operations Lead who can live comfortably in the middle of the IT universe. This role blends traditional help desk support with hands-on networking, office technology, and day-to-day problem solving. You’ll be the kind of person who can help a user reset access in the morning, troubleshoot a network issue in the afternoon, and assist with AV setup before a meeting wraps up.

You will be the primary owner of on-site IT operations, responsible for keeping a high-volume call center online, productive, and supported. When systems fail, you coordinate response. When patterns emerge, you fix root causes.

This is an on-site role supporting an office of 300+ users, where calm thinking, curiosity, and practical troubleshooting matter more than rigid job titles.

What You'll Do:

• You’ll serve as a frontline IT resource while also owning broader office technology needs.

Help Desk & End-User Support

• Act as a primary point of contact for IT issues via ticketing system, chat, phone, and in-person support
• Troubleshoot hardware, software, and access issues across Windows and macOS environments
• Support common business applications (email, collaboration tools, SaaS platforms)
• Diagnose issues logically rather than relying solely on scripts or checklists
• Escalate complex issues when appropriate, with clear documentation and context
• Support a high-volume, shift-based user environment
• Prioritize incidents based on business impact
• Balance speed with long-term fixes
  
  

Networking & Connectivity

• Diagnose and troubleshoot internet and network-related issues affecting individuals or large groups
• Own basic network administration tasks (switches, access points, cabling, patching)
• Act as primary on-site owner for LAN/WAN, Wi-Fi, and internet connectivity
• Coordinate directly with ISPs, vendors, and remote IT leadership during outages
• Monitor and proactively address performance issues impacting call quality or availability
• Support network changes related to growth, reconfiguration, or scaling
• Work with vendors or senior IT staff during outages or performance issues
• Understand how office networks actually behave in the real world, not just on paper

Office AV & Technology Setup

• Set up and support conference rooms, displays, cameras, microphones, and presentation systems
• Troubleshoot common AV issues quickly and pragmatically, especially during live meetings
• Setup and support call center hardware and peripherals such as headsets, softphones, dialers, and USB devices
• Manage new office setups, desk moves, and equipment deployment

General IT Operations

• Help maintain IT inventory, documentation, and asset tracking
• Participate in onboarding and offboarding users (accounts, equipment, access)
• Identify recurring issues and suggest improvements or preventative fixes
• Establish and improve local IT processes and standards
• Maintain site-level documentation
• Serve as the on-site IT point of contact for leadership
• May assist with hiring, onboarding, and overseeing additional local IT staff as the site grows
• Be willing to learn new tools, systems, and technologies as the environment evolves

What You Bring:

• 5+ years of experience in IT support, help desk, or a similar generalist role
• Strong troubleshooting mindset and ability to think through problems methodically
• Working knowledge of networking fundamentals (DHCP, DNS, Wi-Fi, switching concepts)
• Comfort supporting both Windows and Mac users
• Basic AV knowledge for office and conference room environments
• Clear communication skills with both technical and non-technical users
• Experience supporting mission-critical environments
• Comfort operating independently with remote leadership
• Ability to stay calm during outages affecting large teams
  
  

Nice to Have

• Experience supporting mid-sized or large offices (200+ users)
• Familiarity with ticketing systems and IT documentation best practices
• Exposure to cloud-based environments and SaaS-heavy organizations
• Certifications are welcome but not required if experience is strong

What Success Looks Like in This Role

• Users trust you because problems get resolved, not just acknowledged
• Network or office-wide issues are diagnosed quickly and escalated intelligently
• Call center downtime is rare, brief, and well-communicated when it occurs
• Meetings don’t grind to a halt because AV issues are handled confidently
• You leave systems, documentation, and processes better than you found them

Why TopDog Law Is The Place To Be:

• Join the fastest-growing law firm in the U.S. and be part of a team driven by momentum, innovation, and real impact 🚀
• Work fully remote from anywhere, supported by a high-performance culture built on speed, accountability, and results 💻
• Do meaningful work that directly contributes to firm growth, client outcomes, and operational excellence
• Grow your career quickly with real opportunities for advancement, we promote from within 🪜
• Thrive in a culture of innovation focused on continuous improvement, collaboration, and high-quality execution
• Benefit from leadership that invests heavily in people, technology, training, and long-term success 🖥️
• Earn competitive compensation and strong benefits, including comprehensive medical, dental, vision, life, and protection plans 💵
• Receive a 4% 401(k) company match, helping you build long-term financial security from day one 💰
• Access company-paid holidays, two floating holidays, and five paid sick days (with rollover up to 10 days)
• Enjoy generous paid time off:
• • 120 hours in year one
  • 160 hours beginning your second anniversary
  • 200 hours annually starting your fifth anniversary