The Opportunity: Join TopDog Law and Build Something Meaningful

This role is an opportunity to:

• Join a rapidly growing national firm at a formative stage
• Make a visible, measurable impact on a rapidly growing business
• Grow your skills, responsibility, and influence as the firm scales
• Work alongside high-caliber, mission-driven teammates who care deeply about doing great work

We are looking for people who don’t just want a job, they want purpose and impact.

What You’ll Do

In this role, you will be responsible for:

• Help Desk & End-User Support
• Act as a primary point of contact for IT issues via ticketing system, chat, phone, and in-person support
• Troubleshoot hardware, software, and access issues across Windows and macOS environments
• Support common business applications (email, collaboration tools, SaaS platforms)
• Diagnose issues logically rather than relying solely on scripts or checklists
• Escalate complex issues when appropriate, with clear documentation and context
• Support a high-volume, shift-based user environment
• Prioritize incidents based on business impact
• Balance speed with long-term fixes
  
  

Networking & Connectivity

• Diagnose and troubleshoot internet and network-related issues affecting individuals or large groups
• Own basic network administration tasks (switches, access points, cabling, patching)
• Act as primary on-site owner for LAN/WAN, Wi-Fi, and internet connectivity
• Coordinate directly with ISPs, vendors, and remote IT leadership during outages
• Monitor and proactively address performance issues impacting call quality or availability
• Support network changes related to growth, reconfiguration, or scaling
• Work with vendors or senior IT staff during outages or performance issues
• Understand how office networks actually behave in the real world, not just on paper

Office AV & Technology Setup

• Set up and support conference rooms, displays, cameras, microphones, and presentation systems
• Troubleshoot common AV issues quickly and pragmatically, especially during live meetings
• Setup and support call center hardware and peripherals such as headsets, softphones, dialers, and USB devices
• Manage new office setups, desk moves, and equipment deployment

General IT Operations

• Help maintain IT inventory, documentation, and asset tracking
• Participate in onboarding and off boarding users (accounts, equipment, access)
• Identify recurring issues and suggest improvements or preventative fixes
• Establish and improve local IT processes and standards
• Maintain site-level documentation
• Serve as the on-site IT point of contact for leadership
• May assist with hiring, onboarding, and overseeing additional local IT staff as the site grows
• Be willing to learn new tools, systems, and technologies as the environment evolves

How This Role Drives the Business

We’re looking for a hands-on IT Operations Lead who can live comfortably in the middle of the IT universe. This role blends traditional help desk support with hands-on networking, office technology, and day-to-day problem solving. You’ll be the kind of person who can help a user reset access in the morning, troubleshoot a network issue in the afternoon, and assist with AV setup before a meeting wraps up.

You will be the primary owner of on-site IT operations, responsible for keeping a high-volume call center online, productive, and supported. When systems fail, you coordinate response. When patterns emerge, you fix root causes.

This is an on-site role supporting an office of 300+ users, where calm thinking, curiosity, and practical troubleshooting matter more than rigid job titles.

This role is critical to our success because it:

• Directly impacts [clients / revenue / case outcomes / team efficiency]
• Supports speed, quality, and consistency as we scale
• Helps protect and elevate the TopDog Law brand and client experience
• Strengthens the foundation needed to grow responsibly and sustainably

What Success Looks Like

Within your first 6–12 months, success in this role looks like:

• Users trust you because problems get resolved, not just acknowledged
• Network or office-wide issues are diagnosed quickly and escalated intelligently
• Call center downtime is rare, brief, and well-communicated when it occurs
• Meetings don’t grind to a halt because AV issues are handled confidently
• You leave systems, documentation, and processes better than you found them
• You consistently deliver on commitments with minimal oversight
• You proactively identify issues and propose solutions
• Your work raises the bar for quality, clarity, and follow-through
• You are viewed as a reliable, trusted partner by teammates and leaders
• You contribute positively to team energy, morale, and momentum

Qualifications

Required:

• 5+ years of experience in IT support, help desk, or a similar generalist role
• Strong troubleshooting mindset and ability to think through problems methodically
• Working knowledge of networking fundamentals (DHCP, DNS, Wi-Fi, switching concepts)
• Comfort supporting both Windows and Mac users
• Basic AV knowledge for office and conference room environments
• Clear communication skills with both technical and non-technical users
• Experience supporting mission-critical environments
• Comfort operating independently with remote leadership
• Ability to stay calm during outages affecting large teams
  
  

Nice to Have

• Experience supporting mid-sized or large offices (200+ users)
• Familiarity with ticketing systems and IT documentation best practices
• Exposure to cloud-based environments and SaaS-heavy organizations
• Certifications are welcome but not required if experience is strong

About TopDog Law

TopDog Law is a nationally scaling, fully-integrated, personal injury law firm built for impact, excellence, and growth. We own the client experience end-to-end, from marketing and intake through litigation, because we believe how we do the work matters just as much as what we achieve.

We are building a high-performance, high-trust, no-ego culture where talented people do meaningful work, grow quickly, and take pride in what they build together. This is not a legacy law firm. This is a rocket ship, and we’re assembling the team that will take it to the next level.

If you thrive in fast-moving environments, love taking ownership and being held accountable, and want to be part of something you can help shape, not just maintain, you’ll feel right at home here.

Our Story

TopDog Law is not your typical law firm. We believe that world-class marketing, paired with exceptional legal talent and operations, creates better experiences and outcomes for clients and the business alike.

Over the past three years, we’ve grown 2–3x year over year, setting a new standard on the marketing side of the personal injury space and proving what’s possible when strategy, speed, and execution align. Now, we’re applying that same discipline and innovation to law firm operations, case management, and execution as we scale nationally and fully integrate.

We are intentionally building the infrastructure, systems, and teams needed to scale at a national level—without sacrificing quality, culture, or accountability. This is still the early stage of that journey, which means the people who join now have a real opportunity to help shape how the firm operates for years to come.

Who Thrives Here

We don’t hire based on resumes alone. We hire for competence, character, and mindset.

You will thrive at TopDog Law if you:

Embrace Change

• You have a growth mindset and seek continuous improvement
• You welcome feedback and adapt quickly
• You ask “What’s next?” rather than “That’s not my job”

Are Committed to the Organization

• You care deeply about doing great work
• You have your teammates’ backs
• You’re here to build something meaningful and long-lasting

Bring an Upbeat, No-Ego Energy

• You show up positive, professional, and solutions-oriented
• You enjoy the work and respect the people around you
• You leave drama, negativity, and ego at the door

Take Ownership

• You do what you say you’ll do
• You follow through and communicate early when something’s off track
• You treat the business like it’s yours

Fast & Hungry

• You move with urgency and sound judgment
• You prioritize progress over perfection
• You thrive in fast-paced, high-expectation environments
• You seek feedback, stretch assignments, and more responsibility
• You’re motivated by growth, impact, and building something bigger than yourself

Why TopDog Law

• Real growth: As the firm grows, so do opportunities for advancement and leadership
• High standards, real support: Clear expectations, coaching, and accountability
• Culture that matters: Trust, respect, speed, and integrity, without sacrificing humanity
• Meaningful work: Helping people through some of the hardest moments of their lives

Ready to Build With Us?

If you’re excited by ownership, accountability, growth, and the chance to help build something exceptional from the ground up - we’d love to hear from you.

Apply today and help shape the future of TopDog Law.