About Totango

At Totango, we’re on a mission to help businesses grow by investing in their customers. Totango’s Customer Growth Platform is centered around the entire customer journey by providing a single source of truth for insights, health monitoring, cross-functional collaboration, and workflow automations. Join us on our mission to help businesses thrive!

About the role

We are looking for a detail-oriented self-starter to join our team. You will partner with our customers and a Totango Success Engineer to implement our Customer Success Platform. Your focus will be on delivering value within the first 45 days. You will directly assist in several implementations simultaneously - delivering excellent customer experience, driving foundational product adoption, and leading cross-functional efforts. Our customers will look to you to recommend best practices, provide detailed project plans, and act as a product and Customer Success liaison to help them achieve their strategic goals. If you enjoy multitasking, liaising between department stakeholders and customers, and understand how to translate requirements into powerful workflows, this is the role for you. 

What you'll do

• Implement Totango for a wide variety of customers across the globe with a focus on ensuring adoption and health post-launch
• Create prescriptive project plans that clearly address scope, phasing, milestones, and task ownership 
• Lead product training, guide customers in building high-impact workflows and assist in researching and providing best practices
• Collaborate with cross-functional teams (E.G. Engineer, Product, Design)

What you'll need

• 2+ years experience in a client-facing, preferably in an implementation or project management-based role (onboarding experience preferred)
• Ability to articulate confidence, experience, and comfort when working with clients
• Insatiable curiosity; when a new product comes out, you are often the first to dive in and learn how it works
• Experience with Totango, CRMs, product analytics, cloud data warehouses, support ticketing systems, and other customer success tools will be highly valuable
• Strong communication and organization skills; translating technical speak comes naturally to you
• Comfort working independently, self-teaching, and a desire to build and document processes

Why you'll love working here!

• Highly competitive compensation package, including equity - everyone has a stake in our growth
• Comprehensive benefits, including up to 95% paid medical, dental, & vision insurance plus coverage options for your loved ones
• Open vacation policy, encouraging you to take the time you need - we trust you to strike the right balance between work and life!

Salary information: The estimated base salary range for this position is $90,000 to $100,000 USD. Additionally, we offer a competitive equity package and comprehensive benefits. Actual compensation is based on factors such as the candidate's skills, qualifications, experience, and location.  

Totango is an equal-opportunity employer, meaning that we do not discriminate based on race, religion, national origin, gender identity, age, sexual orientation, or any other protected class. We believe that diversity is more than just good intentions, and we are committed to creating an inclusive environment for all employees.