About Totus

Totus is a leading payments company specializing in comprehensive gift card solutions. With over 150 years of combined industry experience, we simplify and enhance gift card programs for businesses of all sizes. Our end-to-end services include card issuance, program management, compliance handling, and multi-channel distribution. We leverage innovative technology and deep industry knowledge to manage every aspect of gift card programs, enabling businesses to focus on growth and customer satisfaction.

Overview

Totus is a gift card issuer and program manager. We help merchants establish, manage and expand their gift card programs across all distribution channels. We are nimble and approach every day as a new opportunity to exceed expectations. The Client Success Manager will manage a portfolio of accounts and support the team with tasks that span our book of business. The Client Success Team’s mission is to build client trust, satisfaction and retention. This is a terrific opportunity to learn the business and have a clear path for professional and personal growth.

Responsibilities

• Directly manage a group of client relationships
• Achieve client-specific objectives, driving growth in first party, third party and B2B gift card channels as applicable
• Support Client Success Team in managing day-to-day and project-level tasks, helping the team meet/exceed revenue targets
• Provide regular reporting to clients as needed
• Keep brand assets updated across channels
• Triage client requests and liaison with Totus teams to ensure effective solutions are provided

Required Skills & Experience

• At least 3 years of demonstrated success in client management, preferably in the gift card/payments industry
• Extensive reporting and presentation preparation skills required for client reporting, tracking and analysis (strong Excel and PowerPoint skills required; AI preferred)
• Highly detail-oriented with ability to multi-task and prioritize effectively
• Self-starter who can manage tasks independently
• Comfortable with ambiguity
• A passion for excellent client service and account management
• Travel for team meetings, trade events and/or client visits as needed