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TITLE: UPS Field Service Engineers – NYC & NJ Region
DIRECT HIRE

LOCATION: New York City or New Jersey
(Must reside within NYC’s five boroughs or within 1.5 hours of the city)

FIELD JOB DETAILS:

• Majority Local Travel: Work primarily within your local area, with occasional nationwide overnight travel for business needs or training.
• Reimbursements: Receive mileage reimbursement, car and cell phone allowances. Tools provided. Overnight travel fully reimbursed.

HEALTH & EMPLOYEE BENEFITS:

• Medical – United Healthcare
• Dental & Vision Coverage
• Flexible Spending Account
• Prescription Benefit Card
• Life & AD&D Insurance
• Short & Long-Term Disability
• Paid Time Off – 10 paid holidays + 2 personal days
• Retirement – 401(k) with 3% company match

JOB DESCRIPTION:

As a UPS Field Service Engineer (FSE), you’ll apply your expertise in power electronics to support, maintain, and troubleshoot UPS systems and critical power infrastructure. This home-based role dispatches you directly to customer sites.

KEY RESPONSIBILITIES:

• Perform start-ups, commissioning, maintenance, and emergency support for UPS and related systems
• Conduct technical site reviews, prepare testing documentation, and oversee on-site execution
• Deliver preventive maintenance and on-call support as needed
• Attend hands-on training at HQ on various OEM systems and SOPs
• Work closely with tech support for advanced troubleshooting and client support
• Create MOPs and report unique site issues to supervisors

QUALIFICATIONS:

• 3–5+ years in the critical power industry, troubleshooting down to component level (UPS, batteries, PDU, STS, etc.)
• Proficient with hand tools and diagnostic equipment
• Strong communication and customer service skills
• Ability to work independently with attention to detail
• Able to lift up to 100 lbs. and work flexible hours including nights/weekends
• Familiarity with general computer hardware/software

Preferred Experience:

• Prior 3rd party UPS servicing
• OEM factory training with Liebert/Emerson/Vertiv, APC/MGE/Schneider, or Eaton/Powerware
• Military background or technical degree in electronics or engineering

EDUCATION:

• Technical Degree from an accredited 2-year engineering or technical program
  OR
• 3–5 years of technician experience in power electronics or a related field