About Transcend
Transcend is the privacy platform that makes it easy to encode privacy across your tech stack.
We believe that engineering privacy rights and making them easily accessible to the world is one of the most high-impact ways we can spend our time. That's why we're building an ambitious team that’s passionate about solving the important problems of the future and having fun while doing it. We’re backed by Accel and Index, growing fast, and are serving some of the most iconic brands in the world.
About the role
What you'll do
- Run end-to-end implementations of Transcend’s Data Discovery & Classification and Sombra products, providing technical and tailored expertise and guidance, as well as proactive customer project management.
- Serve as the primary technical contact for a portion of Transcend’s customer accounts after go-live, hosting monthly or quarterly check-in calls to discuss each customer’s Data Discovery & Classification program, how it is evolving/maturing, and how Transcend can help.
- Partner closely with the Product & Engineering teams, proactively identifying areas of opportunity for improvement in our products and gathering and synthesizing customer feedback to inform our product roadmap.
- Develop and maintain Transcend’s internal implementation methodology and supporting resources (e.g., playbooks) as the Data Discovery & Classification product suite matures and expands over time.
- Develop use case guides and other customer-facing content (e.g., onboarding videos) to enable our customers with more self-serve resource options.
- Keep up-to-date with regulatory requirements that influence Data Discovery & Classification user stories (e.g., ROPAs, DPIAs).
Who you are
- You bring 4+ years of experience in solutions engineering, software implementation, professional services, customer support, or a similar field – preferably working with data-focused products.
- You have experience supporting system integrations and a solid knowledge of data stacks (e.g., data warehouse technologies, data lakes, query engines).
- You are comfortable with code and software development patterns (e.g., running terminal commands, cloning Git repositories, and writing simple functions in a scripting language like JavaScript or Python).
- You are an excellent customer-facing communicator, with an aptitude for mapping customer pain points and business objectives to technical solutions, and explaining complex, technical concepts to both technical and non-technical stakeholders.
- You are extremely organized and detail-oriented; you’re comfortable working independently in a rapidly changing environment with dynamic objectives and embrace continuous learning.
- You are familiar with the needs and expectations of enterprise B2B software customers.
- You are very comfortable with async and online methods of communication. Our team and customers are widely distributed, so the ability to clearly and thoughtfully communicate despite the space and time barriers is very important.
Bonus Points
- Bachelor’s degree in Computer Science, Data Science, Information Systems, or a related field.
- Experience working with data mapping or scanning technologies for systems such as Snowflake, S3, Hive, MongoDB, Google Drive, O365, etc.
- Experience working with AWS, Terraform, GCP, Azure, or related DevOps or Infrastructure experience.
- Experience in data privacy, GRC, or cybersecurity, and familiarity with privacy laws such as GDPR, CPRA, etc.
Why join us?
The people at Transcend are driven, kind and know how to balance work, life and memes. We learn from each other and have a strong support system.
You’re joining a fast growing start up, with opportunities to help define and grow the organization.
We have a strong mission to protect user privacy rights everywhere. The privacy compliance landscape is growing, and we are at the forefront of building solutions that protect user privacy rights with modern infrastructure and automation.
You will have autonomy and trust to drive initiatives from the start.
We believe that turning the principles of data privacy into exercisable human rights is one of the most high-impact ways we can spend our time, and so we're building an ambitious team that’s passionate about solving important problems and having fun while doing it.
As the best-in-class solution in a new market, Transcend is a fast-paced and exciting workplace. The product evolves quickly to meet new client needs and adapts to the rapidly advancing world of privacy law. As one of Transcend’s earliest hires, you’ll get to work on a wide array of exciting projects.
Additional Information
Transcend is an equal opportunity employer that values diversity, inclusion and belonging. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We will consider for employment all qualified applicants with arrest and conviction records in a manner consistent with applicable law.
Our comprehensive compensation packages play a big part in how we recognize you for the impact you have on our path to bringing data rights to everyone.
For this role, the estimated annual total salary ranges are below. The actual annual salary will vary based on various factors, including market and individual qualifications objectively assessed during the interview process.
The listed range below is a guideline, and the annual total salary range for this role may be modified. Transcend offers attractive health benefits, equity, and perks in addition to cash compensation.
Benefits
Taking Care of You and Yours ⭐
- Medical, dental, and vision insurance: 80% coverage for you, and 50% coverage for all your dependents.
- Voluntary disability insurance: short-term disability, long-terms disability, and life insurance.
- 401(k) plan with 4% matching.
- Free One Medical membership sponsored by us.
- Access to our EAP (Employee Assistance Program).
Flexible PTO 🌴
- Take as many vacation, sick, and mental health days as you need.
- 13 additional company holidays, plus 4 Transcend Days Off.
- Generous parental leave, caregiver, emergency, and compassionate leave policies.
Setting You Up For Success 💳 🥐
- A unique and diverse remote-first company culture, shaped by people with entrepreneurial mindset who build together and aim for excellence always.
- $360 a month for all meals.
- Flexible spending accounts for commuter costs, and healthcare expenses.
- Equity.