About Transcend

Transcend is the privacy platform that makes it easy to encode privacy across your tech stack.

We believe that engineering privacy rights and making them easily accessible to the world is one of the most high-impact ways we can spend our time. That's why we're building an ambitious team that’s passionate about solving the important problems of the future and having fun while doing it. We’re backed by Accel, Index, 01A, StepStone Group, and HighlandX growing fast, and are serving some of the most iconic brands in the world.

(Even if you don't see a good fit below, we'd still love to stay in touch. Email us at recruiting@transcend.io).

About the role

Transcend is seeking a highly motivated and experienced Director of Solutions Engineering (Post Sales) to lead our team of talented Solutions Engineers who are responsible for our customer onboardings, implementations, and ongoing technical consultation. This role will play a pivotal part in driving faster time to value and deeper adoption, ultimately setting the foundation for long-term retention and expansion. The ideal candidate will have a proven track record of success in scaling implementation and professional services teams to enable customer outcomes across Mid-Market Enterprise, and Strategic segments, facilitating experiences ranging from self-serve to white-glove. 

What you'll do

• Oversee the execution of technical implementations of Transcend products, as well as ongoing technical support for Pro and Premier customers, ensuring we deliver solutions that meet and exceed customer needs within the intricacies of global data privacy laws.

• Drive department scaling initiatives by developing project management resources and playbooks for key milestones and scenarios throughout the implementation lifecycle, helping to minimize scope creep and build more standardization and predictability into Transcend’s onboarding experience.

• Serve as a strategic project manager for Transcend’s top tier accounts, developing a project management methodology that can potentially be expanded into a full Project Management function in the future. 

• Directly manage our Solutions Engineering team, providing ongoing enablement, coaching, and development, and leading the hiring and onboarding of new team members as needed.

• Serve as an escalation point for technical customer issues and feedback, helping to coordinate resources as needed to address implementation risks and blockers.

• Establish processes to drive accountability for Solutions Engineering metrics (e.g., average implementation time, # of go-lives, implementation CSAT, product adoption coverage) – ensuring data integrity and visibility on a real-time basis to facilitate data-driven decisions and action.

• Build and maintain systems and processes (e.g., time tracking) to manage Solutions Engineering team capacity and utilization, using data to inform project/account assignments and hiring plans, as well as drive towards project profitability.

• Partner with Sales Leadership to mature our pre-sale to post-sale customer experience, including the development of formal implementation scoping resources.

• Collaborate with our Head of Channel Partnerships to build and enable our network of implementation and professional services partners, owning oversight of all partner-led implementations.

Who you are

• You bring 8+ years of progressive leadership experience in professional services, software implementation, solutions engineering, or a related technical field, with a strong focus on enterprise SaaS solutions.

• You are fluent in technical concepts with at least a basic understanding of technologies such as SQL, JavaScript scripting, ETL tooling, and cloud infrastructure (e.g., AWS, GCP, Azure).

• You have a proven track record of success as a people leader overseeing multiple direct reports, and building and managing high-performing, customer-focused teams.

• You are an expert project manager, with experience navigating the needs and expectations of large enterprise customers during a software implementation.

• You’re energized by a highly cross-functional, rapidly changing environment and aren’t afraid to get in the weeds to figure things out. 

• You’re a data-driven problem solver, who loves to work in the intersection of facilitating quick wins while also building with longer-term scale in mind. 

• You are highly effective at async and online methods of communication. Our team is widely distributed, so the ability to clearly and thoughtfully communicate despite the space and time barriers is very important.

• You have experience in the customer data, information security, or data privacy industry, and familiarity with data protection and privacy technology standards such as GDPR, CCPA, and other upcoming regulations.

Why join us?

The people at Transcend are driven, kind and know how to balance work, life and memes. We learn from each other and have a strong support system. 

You’re joining a fast growing start up, with opportunities to help define and grow the organization.

We have a strong mission to protect user privacy rights everywhere. The privacy compliance landscape is growing, and we are at the forefront of building solutions that protect user privacy rights with modern infrastructure and automation.

You will have autonomy and trust to drive initiatives from the start.

We believe that turning the principles of data privacy into exercisable human rights is one of the most high-impact ways we can spend our time, and so we're building an ambitious team that’s passionate about solving important problems and having fun while doing it.

As the best-in-class solution in a new market, Transcend is a fast-paced and exciting workplace. The product evolves quickly to meet new client needs and adapts to the rapidly advancing world of privacy law. As one of Transcend’s earliest hires, you’ll get to work on a wide array of exciting projects.

Additional Information

Transcend is an equal opportunity employer that values diversity, inclusion and belonging. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We will consider for employment all qualified applicants with arrest and conviction records in a manner consistent with applicable law.

Our comprehensive compensation packages play a big part in how we recognize you for the impact you have on our path to bringing data rights to everyone.

For this role, the estimated annual total salary ranges are below. The actual annual salary will vary based on various factors, including market and individual qualifications objectively assessed during the interview process.

The listed range below is a guideline, and the annual total salary range for this role may be modified. Transcend offers attractive health benefits, equity, and perks in addition to cash compensation.

Benefits

Taking Care of You and Yours ⭐

• Medical, dental, and vision insurance: 80% coverage for you, and 50% coverage for all your dependents.
• Voluntary disability insurance: short-term disability, long-terms disability, and life insurance.
• 401(k) plan with 4% matching.
• Free One Medical membership sponsored by us.
• Access to our EAP (Employee Assistance Program).

Flexible PTO 🌴

• Take as many vacation, sick, and mental health days as you need.
• 13 additional company holidays, plus 4 Transcend Days Off.
• Generous parental leave, caregiver, emergency, and compassionate leave policies.

Setting You Up For Success 💳 🥐

• A unique and diverse remote-first company culture, shaped by people with entrepreneurial mindset who build together and aim for excellence always.
• $360 a month for all meals.
• Flexible spending accounts for commuter costs, and healthcare expenses.
• Meaningful equity.
• Company retreats.