About Treehouse 

Treehouse is a software-enabled installation platform for electrification projects. Our mission is to accelerate the decarbonization of the places we live and work by simplifying the electrification journey. By operating as a centralized, end-to-end partner, Treehouse helps companies scale electrification programs nationwide and deliver seamless, delightful installation experiences for customers.

About the Role

We are hiring a Director of Install Operations to join our team! This is an opportunity to join an early stage company with an ambitious growth trajectory. The Director of Install Operations designs and operationalizes Treehouse’s customer experience at scale, overseeing installation planning, efficiency, and overall success. They ensure delightful electrical installation experiences for customers and installers alike, achieved by a convenient, thorough, and thoughtful project design, approval, and handoff process. As the bridge that connects Sales and Fulfillment, the Director of Install Operations is key to Treehouse’s cross-functional success– creating an environment that fosters mutual understanding, collaboration, and effectiveness across the organization.

Responsibilities

The Director, Install Operations will:

• Grow company profitability through the design and implementation of an efficient customer journey that optimizes for service-delivery quality and efficiency.
• Design and operationalize the post-sale customer experience, ensuring professionalism, convenience, and first-time success in project intake, scheduling, and fulfillment while meeting the highest quality standards.
• Collaborate with Treehouse’s Head Electrician to monitor changes in installation and code requirements to ensure effective Sales training, standard operating procedures, and support infrastructure.
• Collaborate with product leadership to ensure adequate software functionality and integration to coordinate Sales and Field systems, ensuring programmatic data capture, transfer, and transparency.
• Design and implement Treehouse’s third-party logistics (3PL) program, ensuring hardware acquisition and delivery success to meet installation needs.
• Oversee interconnections and engagement with local utilities to support customers’ electrification needs.
• Manage in- and out-sourced engineering work to ensure code-compliant plan design.
• Measure and report on key performance metrics to monitor and maximize customer experience and performance across the field organization, to track progress toward company goals, to identify areas of opportunity, and to drive business decisions.

Minimum Qualifications

Successful candidates will demonstrate:

• Bachelor's degree in Engineering or a related field, or equivalent practical experience.
• 10 years' relevant work experience, including at least 5 years' experience in operations and process-improvement.
• Experience leading cross-functional teams.
• Foundational knowledge of electrical code and installation requirements.

Preferred Qualifications

Additionally, preferred candidates will demonstrate:

• Strong analytical and problem-solving skills, with a bias for using data to make decisions.
• Exceptional verbal and written communication skills, with an emphasis on interpersonal communications, enabling effective team engagement, performance management, customer service, and comfort communicating to executive audiences.
• Proven ability to thrive in a fast-paced, early-stage company environment, including comfort with independence and ambiguity.
• A bias for action, balancing multiple concurrent priorities, and frequent iteration.
• Passion for advancing the electrification movement.
• Prior experience in the home renovation or electrification industry.

This position may be based in San Francisco, Denver, or Chicago.

Featured Benefits Include

• Medical insurance
• Vision insurance
• Dental insurance
• 401(k)
• Unlimited paid time off