Medical Assistant (Contractor)

About Troy Medicare

Founded by independent pharmacists in 2018, Troy's founders set out to build a health plan option that is comprehensive and easy to understand for every single member.

Troy Medicare now serves thousands of Medicare-eligible low-income beneficiaries in the most underserved communities in the United States. 

The Medical Assistant will work alongside our Nurse Practitioners aiding in the assessment, evaluation, and support of members during In-home primary care visits. The Medical Assistant will support a Nurse Practitioner or Physician Assistant in facilitating a telehealth visit with the member. 

Troy Medicare started in Concord, North Carolina when our founders saw so many people increasingly unable to afford their prescriptions. Big health insurance companies had become more expensive and less transparent in their pricing and benefits. Our mission is to provide a comprehensive and easy-to-understand Medicare plan for every single member.

Job Description:

This position will require traveling to members' homes in Scotland, Moore, Hoke, Richmond, Anson, Montgomery, and Harnett counties. It is not a remote position. 

Troy Medicare is focused on improving the quality of life for health plan members through effective care coordination. In this position, the Medical Assistant will collaborate with the Nurse Practitioner who will be virtually participating in our in-home comprehensive health evaluations, capturing an accurate picture of the member's health including all current, chronic and historical conditions, identifying gaps in care and assisting to develop a plan to manage their health, and uncovering clinical and social determinants that contribute to the management of the member’s health. 

The Medical Assistant must have excellent communication and interpersonal skills to conduct the physical aspect of the in-home evaluations and be competent and comfortable with web-based technology. They will prepare the necessary equipment and supplies for the evaluations, ensuring they are clean, organized, and readily available. During the in-home evaluations, the Medical Assistant will provide logistical support to the Nurse Practitioner and collect and accurately document patient data, including medical history, vital signs, and other relevant information. The Medical Assistant will perform basic clinical procedures while ensuring the patient’s comfort and safety during evaluations, and any additional support as needed.


  • High school diploma or equivalent
  • Current certification as a Medical Assistant (CMA) or Registered Medical Assistant (RMA)

Essential Skills/Experience:

  • 1-2 years of proven experience as a Medical Assistant in a clinical setting, preferably with exposure to in-home evaluations or acute geriatric care.
  • Strong knowledge of medical terminology, clinical procedures, and infection control protocols.
  • Excellent communication skills and awareness of issues related to communication, cognitive or other barriers.
  • Strong critical thinking skills and analytical abilities
  • Proficient computer skills with working knowledge of Google Suite (Google sheets, Google docs, Google slides, Google forms) and various computer software programs.
  • Physical stamina to handle the demands of home visits, bending, lifting, and moving equipment.
  • Ability to work autonomously, prioritize tasks, and adapt to changing situations.
  • Bi or multilingual is a plus.

Working Conditions: 

  • Fast-paced environment
  • Position requires travel to member homes via car and ability to enter homes with steps or other barriers 
  • Members’ home environment conditions vary. Clinicians must be able to see members in homes with pet dander, smoke, and other environmental conditions.
  • Use iPad and diagnostic preventive services (DPS) equipment effectively 
  • Work effectively with frequent interruptions
  • Ability to sit, stand, bend, reach, push, pull and lift up to 20 pounds of supplies (includes iPad, medical supplies and scale), required  

Compensation: $20+ per visit

Physical Demands and Work Environment 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. Work involves exerting up to 20 pounds of force occasionally and/or a negligible amount of force constantly to move objects. The use of arm and/or leg controls requires exertion of force greater than that for Sedentary Work and the worker sits most of the time, the job is rated for light work. 

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at-will” relationship.

Troy Medicare IS AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sex, marital status, gender identity or any other protected Federal, State/Province or Local status unrelated to the performance of the work involve

Care Management

Remote (Chatham, North Carolina, US)

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