Teamworks, the Operating System for Sports™, powers more than 6,500 sports organizations worldwide, including collegiate athletic departments and teams across all major professional leagues. With 400 exceptional employees located in ten different countries, Teamworks’ software solutions drive the operations of the most recognizable sports properties in the world.

We are looking for a collaborative, flexible Product Success Manager to ensure that Teamworks’ reputation for strong relationship building, customer experience, and service in the industry remains an overwhelming competitive advantage. The Product Success team quarterbacks customer onboarding, ensuring successful product adoption and usage from the outset of every partnership. 

This role is an excellent opportunity for the right candidate to join the team leading the digital transformation of student-athlete development and to serve athletics industry customers at one of the most exciting companies in sports tech.

Key Responsibilities:

• Partner closely with the Product team and Go-To-Market leadership in executing customer participation in our Early Access Program for this new product, providing white-glove service to customers and frequent product feedback to internal teams.
• Quarterback customer onboarding and ensure successful product adoption and usage throughout the customer lifecycle.
• Own the customer onboarding and implementation process for the Teamworks GM product.
• Partner with the Customer Success Manager to ensure that implementation plans accelerate customer time to value. 
• Master product functionality and execute training plans that enable customers to become product experts.
• Organize and track implementation progress for internal stakeholders and customer visibility.
• Monitor health metrics around customer engagement and satisfaction to confirm implementation success.
• Build and maintain relationships with collegiate stakeholders to expand product usage throughout the lifetime of the partnership.
• Develop cross-functional internal partnerships and educate stakeholders on external learnings.

Required Qualifications:

• 5+ years experience in collegiate athletics, with 3+ years in team general management, finance, or player personnel role. 

Preferred Qualifications:

• Experience in account management, customer success and/or SaaS.
• Experience with Teamworks Operations or NIL/Branding products.

Desired Traits:

• Self-motivated, results-driven, analytical, and process-oriented.
• Highly collaborative and emotionally intelligent.
• Polished communication skills and presence.
• Creative, innovative, and growth-minded.
• Aligned with Teamworks’ core values: honesty, humility, hard work, commitment, innovation, and exceptionalism.

What we offer:

• A role in shaping the future of sports and a career that grows as the company grows.
• A unique culture of high achievement and teamwork.
• Supportive and humble colleagues who are some of the top problem solvers and innovators in the game.
• Financial security through competitive compensation and incentives.
• A comprehensive benefits plan, including medical, dental, vision, disability, life insurance, and a 401K with match.
• Unlimited paid time off.
• Company equity.  
• 100% remote work. 

Founded in 2006, Teamworks has grown from a messaging platform for collegiate football into the leading operating system for elite sports organizations, providing comprehensive technology solutions. Having secured over $165M in funding across five rounds, our product suite now features six key categories to support every phase of the athlete lifecycle. Our Operations solutions streamline logistics, communication, and inventory management with products like Hub, Camps, and Inventory Management. Performance tools such as AMS+EMR and Nutrition enhance athlete care through health analytics and personalized nutrition. Compliance is managed through our robust Compliance + Recruiting platform. Recruiting efforts are bolstered by Recruiting and Recruiting Communications. Athlete Development is supported by Academics, Pathways, and Pulse, which focus on academic success, programming tracking, and safety. Our Branding & NIL solutions, including Influencer and Collectives, navigate the NIL era and engage fans effectively. Additionally, Zelus Analytics, our premier sports intelligence platform, provides cutting-edge data insights to teams across multiple leagues, enhancing performance and decision-making through advanced analytics. Our continued innovation and integration make us the premier tech provider for top-tier athletic and tactical organizations.

Our offices are open for work, collaboration, and optional team-building events – but as a remote-first company, we also have teammates working from places across the globe, including New York, London, Perth, and Austin.

Teamworks is an equal opportunity employer - if you live our core values every day and are honest, hardworking, humble, committed, innovative, and an all-around exceptional person, you'll thrive at Teamworks. We are committed to building a diverse and inclusive workforce and take affirmative action to not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics.  This policy applies to all employment practices within our organization, including but not limited to recruiting, hiring, promotion, termination, compensation, benefits, and training. Teamworks is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email hiring@teamworks.com.

To all recruitment agencies: Teamworks does not accept agency resumes. Please do not forward resumes to our jobs alias, Teamwork employees or any other organization location. Teamworks is not responsible for any fees related to unsolicited resumes.