About Unily

Unily partners with the world’s largest and most complex enterprises to power Organizational Velocity through digital Employee Experience transformation. Iconic brands, including Estée Lauder Companies, CVS Health, and British Airways, use Unily’s market-leading Employee Experience platform to improve productivity, streamline communication, and foster a highly connected workplace.

We have recently been positioned as a market leader across the 2023 Gartner® Magic Quadrant™ for Intranet Packaged Solutions, the 2024 Forrester Wave™: Intranet Platforms and the IDC MarketScape: Worldwide Experience-Centric Intelligent Digital Workspaces 2024. The only company in the industry with this standing. With these accolades we continue to grow and expand our employee community with people who are passionate about joining us on this exciting journey.

Job Purpose

As we continue to expand our market share in the rapidly emerging Employee Experience platform category, we are looking for an Administrative Assistant to provide support to the existing Account Management team by helping process, validate and manage Renewal and Expansion deals within our existing customer base. 

We are looking for someone who will challenge the ways things are done, provide insight and apply problem solving to improve current processes. 

You will work alongside our Account Managers and key stakeholders from Revenue Operations, Legal, Finance, IT and GTM systems.   

Main Responsibilities

• Working with the Account Managers, liaise with contracts, finance and other teams to prepare sales quotes and proposals to assist with the Renewals and Expansion process 
• Maintain and update customer agreements 
• Maintain and update Salesforce and CPQ while ensuring data integrity  
• Process and check all expansion sales submitted by Account Management 
• Confirm data accuracy by cross checking expansion values and relevant discounting with current Price Book 
• Work with stakeholders to identify quick wins and improvements in processes and systems 
• Problem solving, identifying order and account issues and providing solutions within contract terms 
• Identify opportunities to simplify how accounts are being managed, i.e., by recommending opportunities to migrate clients to alternative paperwork 
• Highlighting inefficient working practices with managers and work with them to improve processes and practices 
• Maintain a high level of internal customer service and data accuracy 
• Stay up to date with new Salesforce features 

Requirements

• Salesforce or similar CRM experience is a must (experience with Juro, PlanHat and CPQ a bonus) 
• Excellent verbal and written communication skills 
• Strong attention to detail 
• Prepared to challenge, willingness to learn, using initiative 
• Previous experience of process development, logical thinker 
• Ability to work autonomously 
• Adherence to deadlines 
• A team player with high level of dedication 
• Reporting skills; excel knowledge is essential 

We are united by a shared purpose and are committed to truly understanding each other. We know that everyone is unique and has their own story. We strive to have a diverse workforce that embraces and celebrates one another. We are united in building connections and curious to learn from each other so that we continue to grow together to build the workplace of tomorrow.  

Why Work For Unily? 

In addition to a generous base salary and discretionary company bonus, here are some things we think you will love: 

Our awesome team culture. We are focused on achieving results as a team and having fun while we do it. You won’t find a friendlier or more dedicated bunch of people. 

Our industry leading product. We are very proud of our ever-evolving product, naturally we use (and love) it internally and provide the tools and resources for you (and our clients) to become a Unily expert. 

The flexibility that we offer. We don’t just mean working from home occasionally. We operate on a hybrid basis, and also recognize that life happens during the 9-5.30 and encourage a sustainable work/life balance. 

Our bright and modern office spaces. When you need to be in the office we want it to be like being at home. We have a well-stocked kitchen, ample parking and the option to bring your dog to work. 

We offer a fantastic suite of benefits. Including 25 days holiday, Vitality life cover (for health, sight, hearing and dental), Aviva pension, life assurance, income protection, and so many more. 

Our commitment to sustainability and giving back to the community. We know working for an organisation that takes its environmental & social impact seriously is important, and we are proud to offer 1 fully paid volunteering day per year, an employee matching charity donation scheme and options to lease an Electric Vehicle through our salary sacrifice scheme. 

View Unily's UK & EEA Careers Privacy Notice here