About Unily

Unily partners with the world’s largest and most complex enterprises to power Organizational Velocity through digital Employee Experience transformation. Iconic brands, including Estée Lauder Companies, CVS Health, and British Airways, use Unily’s market-leading Employee Experience platform to improve productivity, streamline communication, and foster a highly connected workplace.

Unily is the only triple leader recognized by all three of the major analysts. Unily is recognized as a Leader in the 2024 Gartner® Magic Quadrant™ for Intranet Packaged Solutions, the 2024 Forrester Wave™: Intranet Platforms, and the IDC MarketScape: Worldwide Experience-Centric Intelligent Digital Workspaces 2024. With these accolades, we continue to grow and expand our employee community with people who are passionate about joining us on this exciting journey.

Job Purpose

The Associate Delivery Manager will support the successful implementation or optimization of our solutions for clients within their designated region (North America, EMEA). Reporting to the Director of Professional Services Client Delivery, this role will assist in coordinating professional services activities, maintaining project documentation, and supporting client communication throughout the delivery lifecycle. The ideal candidate will demonstrate strong organizational skills, attention to detail, and a client-focused mindset while developing their expertise in project management and client delivery. 

Main Responsibilities

Project Coordination & Support 

• Assist in developing and maintaining project plans under supervision from experienced team members 

• Support the tracking of project milestones, timelines, and deliverables 

• Help monitor project progress and flag potential risks or issues 

• Maintain project documentation and ensure it remains current and accessible 

• Coordinate internal team meetings and client check-ins 

• Collaborate with consultants and solutions architects to ensure smooth project delivery 

Client Communication & Relationship Building 

• Support client communications under guidance from senior leadership 

• Assist in preparing status reports and project updates for clients 

• Participate in client meetings and take detailed notes 

• Help set and manage client expectations throughout the project process 

• Learn to build positive client relationships and provide exceptional service 

Implementation Process Support 

• Develop understanding of our professional services methodology and processes 

• Assist in coordinating activities across functional teams 

• Support resource planning and allocation for project activities 

• Help track action items and ensure timely completion 

• Learn to identify and communicate project interdependencies 

Documentation & Reporting 

• Maintain detailed project documentation and records 

• Assist in preparing status reports for internal and client stakeholders 

• Support the collection and organization of project requirements 

• Help prepare meeting agendas and distribute meeting minutes 

• Maintain accurate records of project decisions and change requests 

Team Collaboration 

• Work effectively with cross-functional implementation teams 

• Support communication between internal teams and client stakeholders 

• Participate actively in knowledge sharing and team meetings 

• Seek mentorship and guidance from experienced Delivery Managers or other cross-functional team members 

• Contribute to process improvements and best practices 

Requirements

Experience 

• 1-2 years of experience in project coordination, project management, client service, or related roles 

• Some experience with software implementation projects preferred 

• Client-facing experience a plus 

• Background in collaborative team environments 

• Experience with project management tools and documentation 

Project Management Skills 

• Basic understanding of project management concepts and methodologies 

• Strong organizational and time management abilities 

• Attention to detail and accuracy in work 

• Ability to prioritize tasks and manage multiple responsibilities 

• Aptitude for learning project management processes and tools 

Communication & Client Service 

• Good written and verbal communication skills 

• Professional demeanor in client interactions 

• Ability to take clear and concise notes 

• Customer service orientation 

• Developing presentation and facilitation skills 

Additional Skills 

• Adaptability and willingness to learn 

• Problem-solving aptitude 

• Team-oriented mindset 

• Proactive approach to tasks 

• Basic understanding of software implementation processes 

Education & Certifications 

• Bachelor's degree or commensurate experience required 

• Interest in pursuing project management certifications a plus 

Travel Requirements 

• Willingness to travel up to 20% (domestic and international) to support client engagements 

We are united by a shared purpose and are committed to truly understanding each other. We know that everyone is unique and has their own story. We strive to have a diverse workforce that embraces and celebrates one another. We are united in building connections and curious to learn from each other so that we continue to grow together to build the workplace of tomorrow.  

Why Work For Unily? 

In addition to a generous base salary and discretionary company bonus, here are some things we think you will love: 

Our awesome team culture. We are focused on achieving results as a team and having fun while we do it. You won’t find a friendlier or more dedicated bunch of people. 

Our industry leading product. We are very proud of our ever-evolving product, naturally we use (and love) it internally and provide the tools and resources for you (and our clients) to become a Unily expert. 

The flexibility that we offer. We don’t just mean working from home occasionally. We operate on a hybrid basis, and also recognize that life happens during the 9-5.30 and encourage a sustainable work/life balance. 

Our bright and modern office spaces. When you need to be in the office we want it to be like being at home. We have a well-stocked kitchen and the option to bring your dog to work. 

We offer a fantastic suite of benefits. Including 25 days holiday plus an extra paid day off to enjoy your birthday, Vitality life cover (for health, sight, hearing and dental), Aviva pension (via a salary sacrifice scheme), life assurance, income protection and so many more. 

Our commitment to sustainability and giving back to the community. We know working for an organisation that takes its environmental & social impact seriously is important, and we are proud to offer 1 fully paid volunteering day per year, an employee matching charity donation scheme and options to lease an Electric Vehicle through our salary sacrifice scheme. 

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