About Unily
Unily partners with the world’s largest and most complex enterprises to power Organizational Velocity through digital Employee Experience transformation. Iconic brands, including Estée Lauder Companies, CVS Health, and British Airways, use Unily’s market-leading Employee Experience platform to improve productivity, streamline communication, and foster a highly connected workplace.
We have recently been positioned as a market leader across the 2023 Gartner® Magic Quadrant™ for Intranet Packaged Solutions, the 2024 Forrester Wave™: Intranet Platforms and the IDC MarketScape: Worldwide Experience-Centric Intelligent Digital Workspaces 2024. The only company in the industry with this standing. With these accolades we continue to grow and expand our employee community with people who are passionate about joining us on this exciting journey.
Job Purpose
As we continue to expand our market share in the rapidly emerging Employee
Experience platform category, we are looking for a Global Vice President of
Professional Services to join our Executive Leadership Team.
As the Vice President of Professional Services at Unily, you will be responsible for leading and scaling our global professional services organization. You will oversee the full lifecycle of customer engagements, supporting new customer acquisition, ensuring the delivery of high-quality implementation, and collaborating with our Customer Success and support teams to ensure smooth handoffs. Reporting directly to the CEO, you will work closely with senior leadership to develop and execute strategies that enhance customer satisfaction, drive operational excellence, and expand our global footprint.
Main Responsibilities
Strategic Leadership
- Develop and implement a comprehensive global strategy for the Professional Services (PS) organization that aligns with Unily's business objectives.
- Partner with sales leadership to bring PS into key presales situations to bolster prospect confidence in value realization and time to value.
Team Management
- Directly manage and mentor your direct reports and the broader PS team of 50.
Operational Excellence
- Monitor and analyze key performance indicators (KPIs) to ensure the PS organization meets or exceeds financial and operational targets.
- Oversee the development and implementation of efficient operational processes, tools, and systems to support scalable growth.
- Manage budgets, forecasts, and resource allocation to optimize efficiency and profitability.
Collaboration and Cross-Functional Partnership
- Work closely with Sales, Partnerships, Product, Marketing, and Customer Success teams to align strategies, share insights, and drive unified goals.
- Build strategic relationships with SI and Solution partners.
- Based on customer feedback and market trends collaborate with product teams on the development of new product features.
- Represent Unily at industry events, conferences, and customer forums to promote our brand and thought leadership.
Requirements
- Proven experience in a senior leadership role within a global professional services or consulting organization in the technology sector, preferably in SaaS.
- Strong track record of successfully managing large, diverse teams and driving operational excellence.
- Demonstrated ability to develop and execute strategic plans that achieve business objectives.
- Excellent interpersonal and communication skills, with the ability to build relationships and influence stakeholders at all levels internally and externally.
- Strong analytical and problem-solving skills, with a data-driven approach to decision-making.
- Willingness to travel domestically and internationally, especially to London.
We are united by a shared purpose and are committed to truly understanding each other. We know that everyone is unique and has their own story. We strive to have a diverse workforce that embraces and celebrates one another. We are united in building connections and curious to learn from each other so that we continue to grow together to build the workplace of tomorrow.
Why Work for Unily?
In addition to a generous base salary and commission plan, here are somethings we think you will love:
Our awesome team culture. We are focused on achieving results as a team and having fun whilst we do it. You won’t find a friendlier or more dedicated bunch of people.
Our industry leading product. We are very proud of our ever-evolving product, naturally we use (and love) it internally and provide the tools and resources for you (and our clients) to become a Unily expert.
The flexibility that we offer. We don’t just mean working from home occasionally. We operate on a hybrid basis, and also recognize that life happens during the 9-5.30 and encourage a sustainable work/life balance.
Our bright and modern office spaces. When you need to be in the office we want it to be like being at home. We have a well-stocked kitchen, ample parking and the option to bring your dog to work.
We offer a fantastic suite of benefits: 23 vacation days, 10 sick days and 1 annual volunteer day. We offer medical, dental and vision coverage at $0 payroll cost at the employee-only coverage level and cover 50% for all other level. 1x your annual salary in Life and AD&D coverage at no cost to you. 3% match on your 401(k) and no vesting schedule after your first 90 days.
Our commitment to sustainability and giving back to the community. We know working for an organisation that takes its environmental & social impact seriously is important, and we are proud to offer 1 fully paid volunteering day per year, an employee matching charity donation scheme and options to lease an Electric Vehicle through our salary sacrifice scheme.
View Unily's USA Careers Privacy Notice here