About Uride Technologies Inc.

At Uride, we're on a mission to empower underserved communities around the world by creating a marketplace that connects people in rural areas with essential services, starting with ridesharing. With operations in over 20 cities across the country, Uride is Canada’s fastest growing ridesharing company, providing over a million rides annually. Preparing for international expansion, our vision goes beyond transportation; we aim to become the leading platform for local entrepreneurs to launch service-based businesses, creating an ecosystem that benefits everyone.

We are a diverse and dynamic team that is focused on driving growth forward through innovation, open communication, and team based collaboration. We believe in solving problems together with positivity and integrity, and we've created a culture where everyone feels comfortable being themselves.

As a fully remote team with a start-up-like mindset, we value hard work and a proactive approach. If you are someone who enjoys finding solutions, implementing improvements, spearheading new initiatives and continuous opportunities for growth, you'll love it here! 

About the role

This individual will closely work with our Team Lead and the rest of the team to guarantee the highest level of service for both drivers and customers. This person must have strong customer service experience, have a problem-solving and service based mentality, and good communication skills. Customer Support and Dispatch is a vital component of our business. We are looking for someone to join our team who brings an ownership culture, is proactive, and is someone who enjoys continuous learning and growth.

What you'll do

• Be an ambassador for Uride, responding to all passenger and driver inquiries in a positive and friendly manner
• Answer incoming inquiries through our chat portal and emails
• Receive and answer inquiry calls from both passengers and drivers via a web phone
• Proactively address problems and come up with solutions
• Inform drivers about the traffic/demand and send out messages to call for assistance
• Track and update sheets required to be able to see the progress in the day-to-day operations, and provide daily reports for your shift
• Raise concerns to manager as needed

What we're looking for

• Minimum 2 years of Customer Service experience
• Strong written and verbal communication skills
• Experience working with the Google Suite & Slack
• Ring Central experience an asset
• Teamplayer with a positive and friendly attitude
• Problem solving skills and an ability to multitask
• Kindness, a high EQ, and adeptness at listening, communicating with, and collaborating with other team members
• High adaptability and a strong desire for continuous learning and growth

What you can expect from this role

• A fully remote international team to collaborate with
• Opportunities to learn and grow in a dynamic environment, exploring your potential and your ideas to the fullest
• Ability to work together with a team ready to play, willing to share knowledge, experiences, and challenges
• Flexibility and autonomy to define with your team the best way to approach problems