About Uride Technologies Inc.

At Uride, we're on a mission to empower underserved communities around the world by creating a marketplace that connects people in rural areas with essential services, starting with ridesharing. With operations in over 20 cities across the country, Uride is Canada’s fastest growing ridesharing company, providing over a million rides annually. Preparing for international expansion, our vision goes beyond transportation; we aim to become the leading platform for local entrepreneurs to launch service-based businesses, creating an ecosystem that benefits everyone.

We are a diverse and dynamic team that is focused on driving growth forward through innovation, open communication, and team based collaboration. We believe in solving problems together with positivity and integrity, and we've created a culture where everyone feels comfortable being themselves.

As a fully remote team with a start-up-like mindset, we value hard work and a proactive approach. If you are someone who enjoys finding solutions, implementing improvements, spearheading new initiatives and continuous opportunities for growth, you'll love it here! 

About the role

This role is pivotal in cultivating a seamless and effective onboarding journey for new drivers. It demands exceptional communication, sharp problem-solving abilities, and meticulous attention to detail to facilitate the process, foster a positive applicant experience, and ultimately bolster overall operational triumph.

What you'll do

• Contact and follow-up with drivers regarding their application to confirm their qualifications
• Review and record application documents.
• Walk drivers through the onboarding process.
• Drive a high conversion rate.
• Proactively address any issues and provide solutions.
• Track and update sheets required to be able to see the progress in the day-to-day operations
• Other duties as assigned.

Qualifications

• Good verbal and written English communication skills
• At least 1-year experience in sales or customer support with conversation/retention goals 
• Good computer skills and knowledge of Google Suite and Slack
• Positive and forward-thinking attitude; diligent and results-oriented
• Someone who is available during work hours and can commit to their scheduled times for work
• Someone with a hard work ethic who is reliable