About Vector Health
Vector Health is on a mission to help hospitals secure financial aid for their patients by identifying medical mutual aid from non-profits. We work closely with rural hospital CEOs and CFOs, leveraging patient data to find funding opportunities, apply for reimbursement, and manage the entire application and money flow process.

About the Role
We’re looking for a highly organized, operationally minded Customer Operations & Strategy Lead to join us as our first hire. You’ll work directly with our co-founders, Annie (your direct manager) and Braden, to build a repeatable product experience and manage all customer relationships. This role requires someone who thrives in a fast-paced startup environment, can figure things out independently, and is both detail-oriented and strategic. You will play a key role in shaping our customer operations and ensuring that our hospital partners successfully secure financial aid for their patients.

What You’ll Do:

• Own customer relationships: Serve as the primary point of contact for our rural hospital clients (CEOs, CFOs, and other key stakeholders), ensuring they successfully leverage our product.
• Navigate hospital systems: Work across different departments within hospitals to gather the right patient data and drive the funding application process.
• Operational execution: Manage the entire patient funding process—from data collection to application submission to financial reconciliation.
• Process optimization: Work with the co-founders to refine and build a scalable, repeatable process for securing funding.
• Technology & data expertise: Become an expert in our data-driven platform, leveraging technology to improve efficiency and outcomes for our customers.
• Research & problem-solving: Identify new funding opportunities, stay up-to-date on non-profit eligibility requirements, and creatively solve challenges that arise.
• Customer training & enablement: Help hospitals integrate our product into their workflow, ensuring seamless adoption and usage.

Who You Are:

• Highly organized and detail-oriented with a strong operational mindset
• A self-starter who thrives in ambiguous environments and takes initiative
• A strong customer manager with excellent communication skills
• Technically savvy and comfortable working with data-driven processes
• A problem-solver who can figure things out independently and creatively
• Interested in healthcare technology and financial operations
• Comfortable working closely with founders and shaping the role as we scale

Why Join Us?

• Be the first hire and make a huge impact on the company's trajectory
• Work directly with the co-founders to shape the product and customer experience
• Operate in a mission-driven space that helps hospitals and their patients
• Grow with a fast-moving, venture-backed startup

If you’re an operationally minded go-getter who thrives in a dynamic environment, we’d love to hear from you! Apply now to join Vector Health and help us build a scalable, impactful solution for hospitals and their patients.