Verndale is a digital experience agency dedicated to driving growth by helping businesses create meaningful human connections in an increasingly digital world. With offices in Boston, Montreal, Los Angeles, Quito, and hubs across the Americas, we partner with marketing and technology leaders to deliver personalized web, mobile, and ecommerce solutions that elevate customer experiences. 

At Verndale, we thrive on collaboration and innovation, offering a full range of services that span strategy, design, development, personalization, SEO, analytics, and digital advertising. We celebrate diversity and inclusion, striving to create a climate of respect essential for both individual and company success.

If you're ready to be part of a passionate team dedicated to making an impact and driving growth, we invite you to explore a career at Verndale. 

About the role

The Network Administrator Co-op provides day-to-day IT support for approximately 700 Verndale employees. This role owns the end-to-end process for preparing technology for new hires and managing IT equipment inventory for US operations. The role also troubleshoots employee support requests, maintains laptops and software, supports infrastructure monitoring, and helps employees work effectively, securely, and efficiently within company policies and business priorities.

Responsibilities

• Own the process of building, configuring, and deploying laptops and required accounts for new hires.
• Coordinate new-hire equipment readiness so required laptops, docks, accessories, and access are available by the employee’s start date.
• Own the US IT inventory process, including receiving returned equipment, tracking assets, issuing laptops and docks, and managing equipment returns and exchanges.
• Support employees through the IT support request system by monitoring, self-assigning, troubleshooting, documenting, and working tickets through completion.
• Upgrade and maintain employee laptops, operating systems, and software.
• Respond to security alerts and follow established security and change-control procedures.
• Monitor systems and networks, validate monitoring alarms, perform first-level troubleshooting, and communicate confirmed issues and events.
• Troubleshoot hardware, endpoint, and network issues; perform appropriate performance tuning; and escalate issues to vendors or service providers when needed.
• Maintain accurate records for IT assets and services.
• Provide written and verbal turnover of open issues, upcoming maintenance, and relevant support activity.
• Provide clear technical guidance to employees and coordinate with the IT team and other departments when support requests require additional information or action.
• After becoming familiar with established procedures, independently take ownership of assigned support requests with minimal supervision.
• Escalate requests that require elevated access, policy decisions, security judgment, unfamiliar procedures, vendor involvement, or authority outside the role’s scope.
• Work with the IT team to prioritize requests based on employee start dates, urgency, security, business impact, and available resources.
• Document work clearly so issues, resolutions, equipment status, and follow-up actions are visible to the team.
• Ask questions when needed while building the knowledge and judgment required to resolve increasingly varied support requests independently

Qualifications

• Currently pursuing a bachelor’s degree in Computer Science, Computer Engineering, Management Information Systems, Computer Information Systems, or a related field.
• At least 6 months of experience in IT support, endpoint support, infrastructure operations, or a related area.
• Experience configuring and troubleshooting servers, PCs, routers, switches, firewalls, and Wi-Fi access points.
• Experience supporting Windows and Mac applications.
• Familiarity with fundamental IT operations concepts, including change control, documentation, and problem ownership.
• Working knowledge of security fundamentals.
• Ability to learn new tools and processes quickly, including collaboration and productivity platforms.
• Ability to work independently within established procedures and priorities.
• Strong verbal and written communication skills.
• Ability to work effectively as part of a team and coordinate with employees, departments, vendors, and service providers.

Preferred Experience

• Experience with one or more of the following is a plus:
• Active Directory or Microsoft Entra
• AI tools and platforms, such as Glean, ChatGPT, or Claude
• Atlassian tools, such as Jira, Confluence, or Loom
• Cisco Meraki
• Imaging and device-management software, such as SmartDeploy, Microsoft Intune, or Jamf
• Windows or Mac laptops
• Microsoft 365, including Outlook, OneDrive, OneNote, and SharePoint
• PowerShell
• Slack
• Software licensing
• VPN
• Zoom

Ten Great Reasons to Work at Verndale

1. We are a rapidly growing company that is just as scrappy and entrepreneurial today as when we were founded in 1998.
2. We are relentlessly curious and enthusiastically solve our clients’ complex business problems through technology, data, and design.
3. We foster a culture that enables every person in the organization to do the best work of their career.
4. We offer regular training and professional development to move careers forward.
5. Client and employee satisfaction are our two most important business metrics.
6. We celebrate and champion diversity, equity, and inclusion.
7. We offer generous paid company holidays, vacation, and paid sick time to every employee starting on day one.
8. We offer top-of-the-line Health Insurance, plus monthly perks customized to meet individual employees’ needs. 
9. We support a healthy work/life balance.
10. We are fully remote enabled and embrace the evolving definition of the workplace

Compensation & Benefits

In accordance with applicable law, the salary range provided is Verndale's reasonable estimate of the salary for this role. The actual amount may vary, based on non-discriminatory factors such as location, experience, knowledge, skills and abilities. In addition to salary, Verndale also offers a competitive benefits package.

Verndale is proud of the fun, diverse, and respectful company environment we enjoy on a daily basis. Competitive compensation and comprehensive coverage for medical, dental, life, disability and an RRSP savings plan are offered to all salaried, full-time employees. Ample company paid holidays and personal time off make having a work-life balance possible. For some roles, remote work is a definite possibility; we believe in hiring the best and keeping our own happy and motivated.

Verndale is an Equal Opportunity Employer. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.