Are you passionate about supporting pets, their families, and a dedicated veterinary team?
Insight Veterinary Wellness Center is seeking a full-time Customer Service Representative to join our close-knit, supportive team in our ER Department

Why Join Us?

At Insight Veterinary Wellness Center, you’ll be part of a hybrid hospital offering both ER and Primary Care services. Our team includes 12 DVMs, 12 RVTs, and 33 support staff, plus visiting specialists. We are one of the few community blood banks in California, offering unique learning opportunities.

We pride ourselves on:

• A supportive, team-oriented culture
• Commitment to excellent patient and client care
• Opportunities to learn and grow alongside experienced professionals

Key Responsibilities

• Greet and support clients in-person and by phone with empathy and professionalism
• Triage incoming appointments and schedule accordingly
• Manage check-in/check-out and payment collection
• Provide education to clients about our hospital services and offerings
• Facilitate clear communication between clients and medical teams
• Support the team with additional duties as needed

About You

• Prior veterinary experience preferred, but not essential
• Strong initiative, detail orientation, and ability to learn quickly
• Excellent communicator with compassion for pets and people
• Comfortable handling a multi-line phone system
• Familiarity with veterinary terminology is a plus
• Able to work independently

Schedule

• Option 1: Friday–Sunday, 12-hour shifts
• Option 2: Thursday–Sunday, 10-hour shifts
• Training: ~2 weeks (or more as needed) will be on daytime shifts before transitioning to nights.

Compensation & Benefits

• Base pay: $20–$22/hr. Overnight differential is $3 extra/hour and Full Weekend Differential is $2 extra/hour
• Supportive training and onboarding
• Be part of a hospital that values teamwork, learning, and growth

If you’re ready to join a supportive team where your role truly makes a difference, we’d love to hear from you.