About VIP Hospitality LLC

Incorporated in 2004, our company seeks to efficiently elevate the experience of valued patrons and guests served by our contractees exclusively within the hospitality, travel, and tourism industries.

Title: Supervisor – Baggage Handling
Contract/(or): CCSS
Classification: Hourly Non-Exempt
Compensation: Starting $24-$25.00 per hour
Position Type: Full-time
Hours of Operation: 04:00 – 00:00: Weekdays, Holidays, and Weekends (shift may vary)

Reporting Structure:

Reports to: Operations Manager

Reports from: Baggage Handler(s)

Job Summary:

Individuals in this position will provide leadership, supervision, and operational support to Baggage Handlers within the CCSS contract. The Baggage Handler Supervisor acts as a liaison between the organization, Port of Seattle stakeholders, airline partners, and regulatory agencies in support of international baggage operations.

This role has primary oversight of all hourly baggage handling associates, including scheduling, timesheet accountability, recruitment, orientation, training, and workforce development. Supervisors are responsible for ensuring the safe, orderly, and compliant handling of passenger baggage within Federal Inspection Services (FIS) and International Arrivals Facility (IAF) areas. Asset management, equipment readiness, reporting, and execution of contract-related operational programs are also within the scope of this position. Baggage Handler Supervisors coordinate closely with local managing leaders to meet company objectives, contractor expectations, and operational deliverables.

Work Locations, Environment, and Conditions:

These areas are subject to change, expand, contract, or develop in line with agreements with the contract holder and company management. Any work given may involve all or specific areas mentioned below. All work conditions are primarily indoors excluding covered ramp conditions, irregular operations, or contractual changes.

Airport terminal operations in sterile (screened) and non-sterile (public) areas (photo, fingerprint, and background checks required)

Federal Inspection Services (FIS) and International Arrivals Facility (IAF) baggage claim, recheck, oversized baggage screening, and storage areas

Covered ramp or airfield-adjacent baggage drop locations directly associated with international arrivals

Physical Demands:

Ability to stand for extended periods of time up to the entire shift (excluding breaks), including frequent walking that can exceed 8 hours based on business needs.

Ability to push/pull doors up to 20 pounds of force

Ability to push/pull baggage carts, flatbeds, and dollies

Ability to lift, relocate, or supervise handling of baggage and equipment weighing up to 70 lbs using appropriate equipment and PPE

Ability to lift/relocate assets and supplies weighing up to 70 lbs boxed or unboxed

Travel:

None

Expectations:

Be present for and remain vigilant to the operational and staffing needs of direct reports, communicating availability whenever possible

Be impartial in the rendering of services and supervision, without bias or favoritism toward any employee, contractor, stakeholder, or airport guest based on protected status.

Maintain the highest standards of confidentiality and integrity in all communications

Model professional conduct, safety awareness, and customer-focused behavior at all times.

Essential Functions:

Supervise and hold Baggage Handlers accountable for compliance with safety standards, training requirements, and operational procedures

Oversee daily baggage handling operations including tipping and arrangement of luggage, carousel management, oversized and odd-sized baggage processing, if unattended baggage storage, and cart recirculation

Execute and support recruitment, orientation, training, scheduling, and performance management of hourly baggage handling employees

Monitor and ensure proper selection and use of PPE and adherence to approved baggage hygiene and handling guidelines

Coordinate staffing and baggage flow during irregular operations, high-volume arrivals, or limited carousel availability

Oversee asset management including baggage carts, flatbeds, radios, uniforms, and related equipment

Review policies, procedures, and training regularly for accuracy and necessary updates

Prepare and submit required operational and administrative reports

Communicate clearly and professionally, in person or via electronic devices, with employees, contractors, airline partners, guests, and stakeholders

Exercise sound judgment to prevent damage to property, ensure passenger safety, and avoid interference with airport operations

Ensure coordination and understanding of roles during health and medical emergencies, security incidents, and evacuation situations

Competencies: (Knowledge, Skills, and Abilities)

Operation and skilled use of handheld devices such as two-way radios, cellular devices, and tablets

Ability to operate and supervise use of baggage handling equipment including luggage carts, flatbeds, dollies, and mobility assist devices

Ability to utilize software and hardware for scheduling, training, reporting, document creation, performance management, and operational audits, including:

Apple, Android, and Windows-based operating systems

Microsoft Office products (Word, Excel, PowerPoint, Teams, Outlook, SharePoint, Planner, etc.)

PEO systems Rippling

Absorb LMS

Contractor-specific scheduling, reporting, and performance management systems

Fluency in the English language: speaking, listening comprehension, reading, and writing

Minimum Qualifications:

Self-directed and self-motivated, able to work long hours independently with limited supervision

Organized and able to establish, communicate, and enforce processes and procedures

Ability to work flexible schedules as the airport operates 24/7/365, including irregular operations and staffing emergencies

Strong interpersonal, verbal communication, and leadership skills

Conflict resolution, negotiation, and performance counseling skills

Two or more years in a leadership or supervisory role

One or more years of administrative experience

Preferred Qualifications:

Experience working in an airport, aviation services, baggage operations, or logistics-focused environment

Multilingual skills, particularly in languages commonly spoken by international travelers

Experience supporting workforce development, operational change, or culture alignment initiatives

Additional Eligibility Requirements:

Ability to acquire and maintain Port of Seattle and TSA badge credentialing

Ability to acquire and maintain Customs seal credentialing for work in bonded areas

EEO

VIP Hospitality, LLC is an equal employment opportunity employer and does not permit employment-related decisions on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by applicable law(s).

Disclaimer:

This job description is not an exhaustive list of essential functions and peripheral duties and is subject to change in association with the contract under which those in this position operate with the Port of Seattle.