Who we are:

third way health (www.thirdway.health) helps medical practices and healthcare organizations across the United States to improve the patient experience while reducing the administrative burden on practice owners and management. We enable practices and healthcare organizations to enhance the experience of their patients by providing them with a leading technology platform and world class services. What unites us is our passion to support physicians and help patients from all backgrounds to have a better healthcare experience.

About the position:

We’re looking for full-time Agents for our Medical Provider Support Services Team in the Medellin area. As part of our Provider Support Services Team you will have the chance to help us improve the healthcare experience in the US for thousands of patients and providers by helping them with their inquiries (incl. claims payment status checks, provider dispute resolution, insurance eligibility verification, authorization status check, etc.). 

Responsibilities:

• Provide inbound call center Services for Client’s providers 

• Take provider calls and help them with e.g., claims payment status checks, insurance eligibility verification, medical authorizations, dispute resolution, etc.

• Provide accurate, satisfactory answers to providers’ queries and concerns

• De-escalate situations involving dissatisfied providers, offering assistance and support

• Review accounts, providing updates and information about billing and other account items

• Collaborate with other services professionals to improve provider experience

• Help to train new employees and inform them about the Third Way Health’s procedures and management policies

Required skills and qualifications: 

• University degree preferred

• Strong communication skills, both written and verbal (candidates must be fluent in English and Spanish, C1 or above preferred)

• Expertise in healthcare (US healthcare sector experience; does not need to be a nurse or doctor) and managing call center operations

• Great active listening skills

• A patient and empathetic attitude

• Strong time management and organizational skills

• Adaptability and flexibility

• Comfortable working in fast-paced environments

• Excellent troubleshooting skills

• Computer literacy (including MS Excel, PowerPoint, and Word) and proven track record of working in multiple systems in parallel

• Phone skills, including familiarity with complex or multi-line phone systems