Who we are:

Third Way Health (www.thirdway.health) helps medical practices and healthcare organizations across the United States to improve the patient experience while reducing the administrative burden on practice owners and management. We enable practices and healthcare organizations to enhance the experience of their patients by providing them with a leading technology platform and world-class services. What unites us is our passion to support physicians and help patients from all backgrounds to have a better healthcare experience.

About the position:

The Implementation Consultant will play a critical role in Third Way Health’s mission to enhance patient experiences across our client base. Based in Medellin, Colombia, you will support the implementation of our Virtual Front Office (VFO) and Business Process Outsourcing (BPO) services, ensuring that our clients’ unique needs are met with precision and care. 

In this role, you will serve as the on-the-ground delivery expert for the Implementation team. Activities will support across all phases of implementations including process design, process documentation, training, work shadowing, reverse work shadowing, service migration, and stabilization. Special preference will be given to candidates with a more thorough background in electronic health record systems (EHRs). If you are passionate about improving healthcare and have the skills to manage intricate implementations, we invite you to apply.

Responsibilities:

• Develop detailed process documentation on clients’ clinic practices & provider rules 
• Master & document the technical nuances of clients’ electronic health record (EHR) systems or other relevant systems
• Train Team Leads, Assistant Team Leads, and Quality & Training Analysts on the TWH implementation methodology along with clients’ operational practices
• Lead on-the-ground execution of work for VFO Patient Concierge Representatives and BPO Specialists / Analysts / Agents 
• Support general project management of implementations and internal transformation activities
• Manage special projects as determined by Third Way Health’s Director of Transformation

Requirements:

• 3+ years of experience supporting US healthcare organizations
• 2+ year experience supporting BPO or software implementations
• Deep understanding of Electronic Health Record (EHR) systems and other healthcare specific information technology systems
• Understanding of clinical specialities and their nuances
• Experience training teams of 5+ resources
• Must be able to work in office 4-5 days per week (Remote work will be limited as Implementations require in person support for all relevant team members)
• C2 / C1 spoken and written English