About Third Way Health

Third Way Health (www.thirdway.health) helps medical practices and healthcare organizations across the United States to improve the patient experience while reducing the administrative burden on practice owners and management. We enable practices and healthcare organizations to enhance the experience of their patients by providing them with a leading technology platform and world-class services. What unites us is our passion to support physicians and help patients from all backgrounds to have a better healthcare experience.

About the position

Third Way Health is seeking an experienced and dynamic Director of Account Management to support our existing provider customers (medical practices). In this pivotal role, you'll be at the forefront of forging strategic partnerships with key stakeholders in medical practices, navigating complex multi-stakeholder relationships that are crucial for our success. As a leader within a fast-paced startup environment, you will not only spearhead our account retention and growth efforts but also build the organizational infrastructure for a scalable, best-in-class Account Management function, and manage another Account Manager. If you're a strategic thinker with a proven track record in building customer relationships, and you're ready to make a significant impact in a company that's at the cutting edge of healthcare innovation, we'd love to hear from you.

Responsibilities

• Organizational development: Build a scalable, repeatable, measurable, effective Account Management function.
• Team Management: Lead a team, starting with 1 other account manager.
• Relationship Building: Develop strong, professional relationships with account stakeholders, balancing rapport with assertiveness to avoid over-accommodation.
• Service Optimization: Review service delivery data to identify areas for improvement and propose adjustments that enhance both client satisfaction and profitability.
• Upselling & Growth: Actively identify and introduce new services that align with client needs, facilitating account expansion.
• Startup Mindset: Embrace the dynamic nature of a startup, bringing forward ideas for continuous improvement and process innovation.
• Cross-functional Collaboration: Work closely with cross-functional teams, including sales,  product, and operations, to ensure seamless integration and execution of partnership agreements
• Events: As needed, represent Third Way Health at industry events, conferences, and networking functions, enhancing the company's visibility and reputation in the market.
• Marketing Support: Generate data-driven marketing content and case studies that illustrate our value and impact for current customers and prospects.

Desired qualifications

• Healthcare experience, preferably with medical practices
• Understanding of account management processes, metrics, team structures, and functional responsibilities
• Experience in managing multiple  client relationships in a recurring-revenue business with >$500k ARR
• Some business process outsourcing experience desired and/or working with offshore teams or service providers 
• Minimum of 4  years of relevant experience in consulting, business development, partnerships, sales, customer success, or account management
• Excellent communication, negotiation, and interpersonal skills, with the ability to engage and influence senior executives and stakeholders
• Strong analytical and strategic thinking skills, with the ability to translate complex concepts into actionable plans
• Comfort with data analysis to inform decision-making and identify growth or profitability opportunities
• Willingness to travel as needed to meet with partners, attend events, and drive business opportunities
• Bachelor’s degree

Benefits & Perks

• The opportunity to directly improve the healthcare experience for hundreds of thousands of patients and healthcare teams
• A dynamic, growing organization with ongoing development opportunities
• A multicultural environment with offices in 2 countries
• Competitive compensation and benefits package (incl. Healthcare, vision, and dental insurance)
• Unlimited PTO for vacation, sick and mental health days–we encourage everyone to take at least 20 days of vacation per year to ensure dedicated time to spend with loved ones, explore, rest and recharge