Who we are:
third way health (
www.thirdway.health) helps medical practices and healthcare organizations across the United States to improve the patient experience while reducing the administrative burden on practice owners and management. We enable practices and healthcare organizations to enhance the experience of their patients by providing them with a leading technology platform and world class services. What unites us is our passion to support physicians and help patients from all backgrounds to have a better healthcare experience.
Salary: 1.500 USD / month plus 220 USD monthly performance bonus
Working hours: 8am-5pm Pacific Standard Time
Start date: ASAP
About the position:
We’re looking for a full-time Cantonese speaking Patient Concierge Representative for our Patient Concierge Team. As part of our Patient Concierge Team you will have the chance to help us improve the healthcare experience in the US for thousands of patients. Ideal candidates are passionate about helping patients with scheduling appointments, answering questions, and addressing any non-clinical concerns.
Responsibilities:
Take patient calls and help patients to e.g., schedule appointments, navigate intake, etc.
Provide accurate, satisfactory answers to patients’ queries and concerns
De-escalate situations involving dissatisfied patients, offering patient assistance and support
Contact patients to inform them about available test results or remind them about upcoming events in their care plan (e.g., annual wellness visit)
Guide patients through navigating the practice website and or troubleshooting the member/patient app
Help patients to find the right care and specialists within the practice network
Review patient accounts, providing updates and information about billing and other account items
Collaborate with other concierge services professionals to improve patient experience
Help to train new employees and inform them about the company’s customer management policies
Required skills and qualifications:
University degree preferred
Strong communication skills, both written and verbal (candidates must be fluent in English AND Cantonese)
Great active listening skills
A patient and empathetic attitude
Strong time management and organizational skills
Adaptability and flexibility
Comfortable working in fast-paced environments
Excellent troubleshooting skills
Computer literacy (experience with Salesforce Health Cloud is a plus)
Phone skills, including familiarity with complex or multi-line phone systems
Expertise in healthcare is a plus