About Vision Quest Solutions Inc.
Vision Quest Solutions is a Native American & Veteran owned & operated risk management / risk mitigation company that offers customized security solutions. We are a “boutique” security company that offers our clientele, customized, performance-based service, as opposed to a volume specific business model. At Vision Quest, you are always treated like you are our only customer. Every project is deemed a priority, and handled as such. Thank you for taking the time to experience a small sampling of the Vision Quest difference.
Job Summary:
The Alarm Monitoring Administrator is responsible for overseeing the operation and administration of security and alarm monitoring systems. This role ensures the continuous functionality of alarm systems, manages system configurations, and coordinates with internal departments and external vendors to resolve issues. The Alarm Monitoring Administrator also plays a key role in maintaining compliance with security protocols and industry standards while ensuring timely responses to security events and alerts.
Key Responsibilities:
- Monitor security alarm systems (intrusion, fire, access control, video surveillance) on a 24/7 basis.
- Respond to alarming events and dispatch appropriate emergency services or security personnel.
- Maintain and update alarm monitoring software, contact lists, and escalation procedures.
- Generate and review incident and alarm reports for accuracy and completeness.
- Analyze alarm trends and recommend improvements to reduce false alarms.
- Coordinate with vendors and technicians for system installations, maintenance, and repairs.
- Perform routine audits of alarm systems and ensure functionality and compliance.
- Provide support and training to end-users on alarm system use and protocols.
- Maintain documentation and logs in accordance with company policies and regulatory requirements.
Requirements:
- High school diploma or equivalent; associate or bachelor's degree in a related field is a plus.
- 1–3 years of experience in security monitoring, alarm system administration, or related field.
- Working knowledge of electronic security systems (e.g., Lenel, Honeywell, Bosch, Genetec).
- Strong attention to detail and excellent communication skills.
- Ability to remain calm under pressure and respond effectively in emergency situations.
- Proficiency with MS Office Suite and alarm monitoring software.
- Willingness to work in shifts, including nights, weekends, and holidays if required.
Preferred Qualifications:
- Experience in a Security Operations Center (SOC) or central monitoring station.
- Certification in alarm systems or security technology (e.g., NICET, CPP, PSP).
- Familiarity with regulatory standards (e.g., UL, NFPA, OSHA, GDPR).
Why Join Us?
- Competitive salary and benefits
- A collaborative and secure work environment
- Make a meaningful impact by helping protect people and assets