Vividly is the leading modern trade promotion management (TPM) solution built by and for the consumer packaged goods industry. From campaign creation to deductions management and promotion measurement, we help brands manage every element of trade spend. With our easy-to-use platform and industry-leading experience, we pride ourselves on our ability to bring businesses to the next level.

Not familiar with trade promotion spend?  That’s OK.  Most people aren’t.  It’s an $8 trillion dollar problem that is ripe for disruption by an innovative SaaS startup.  In order to grow, consumer packaged goods (CPG) brands spend 20% of their topline revenue to get into retailers and promote their products within those retailers.  The problem is that today 70% of those promotions are not ROI positive. This is because ROI is hard to track.  The industry operates on emails, pdfs, and xls spreadsheets. At Vividly, we’re solving this massive problem with exciting tactics including AI, Machine Learning, and Fintech and adding value to everyone in the chain. Some of our customers include brands you may use and love - Liquid Death, Amy’s, and Laird Superfoods.

About the Implementation Team

The Implementation team at Vividly plays a mission-critical role in the customer journey, ensuring a seamless, successful transition from sales to full platform adoption. As trusted advisors and product experts, we lead new customers through the onboarding process — aligning stakeholders, configuring the platform to meet business needs, and delivering value quickly and reliably.

We specialize in managing both technical and operational onboarding, using a hybrid waterfall-agile project management approach to balance structure with adaptability. Our team partners cross-functionally with Sales, Product, and Customer Success to ensure each implementation is not only efficient, but also aligned with long-term customer goals.

Vividly is proud to have one of the fastest time-to-value rates in our category, while maintaining an average CSAT score of 9.7/10 — a testament to our team’s deep product expertise, white-glove support, and commitment to excellence.

If you’re looking to join a fast-paced, collaborative team where you can make a tangible impact from day one, Implementation at Vividly offers a unique opportunity to shape how customers experience our platform and drive real business outcomes.

Who You Are

You are a highly organized, detail-oriented professional with a strong foundation in project management and technical implementation. You excel at translating complex business requirements into practical workflows and are comfortable working with data to configure systems that meet customer needs.

You bring a collaborative mindset and thrive when partnering closely with customers, engineers, and internal stakeholders to drive projects forward. You are proactive, accountable, and take ownership of timelines and deliverables — ensuring customer value from kickoff through go-live.

With a strong analytical skill set, you’re able to interpret data, identify trends, and make informed decisions that enhance both implementation efficiency and customer satisfaction. You are intellectually curious and adaptable, eager to continuously learn new tools and approaches, and committed to delivering a world-class onboarding experience.

Above all, you are customer-obsessed, solution-oriented, and energized by helping growing companies get real value from the software they’ve invested in.

Roles and Responsibilities

• Lead the end-to-end implementation process for new customers, ensuring a seamless onboarding experience that delivers measurable value and sets the foundation for long-term success.
• Serve as the primary project manager for customer launches — defining scope, managing timelines, coordinating internal and external stakeholders, and driving accountability across milestones.
• Configure the Vividly platform to meet client-specific requirements, including importing and mapping data, validating data accuracy, and troubleshooting setup issues with precision.
• Act as a strategic partner to customers during onboarding, proactively identifying risks, clarifying requirements, and adapting implementation plans to meet evolving business needs.
• Collaborate cross-functionally with Sales, Product, Engineering, and Customer Success to ensure alignment on goals, escalate issues as needed, and continuously improve the onboarding process.

Required Qualifications

• 3–5 years of experience in implementation, enterprise project management, client onboarding, or a related customer-facing technical role within a SaaS or technology-driven environment.
• Proven track record of successfully managing and delivering complex projects on time, within scope, and with strong customer satisfaction across varied stakeholder personas.
• Strong interpersonal and communication skills, including the ability to explain technical concepts to non-technical stakeholders and drive consensus across teams.
• Demonstrated experience with data configuration, system setup, or data migration as part of onboarding or implementation processes.
• Exceptional organizational skills with the ability to manage multiple concurrent projects of varying size and complexity while maintaining attention to detail.
• Enthusiastic about learning and educating others on best practices, with a passion for helping customers realize product value and “aha” moments during implementation.
• Proven ability to identify opportunities for continuous process improvement in both internal workflows and customer-facing operations.
• Familiarity with the consumer packaged goods (CPG) industry — ideally in roles related to sales, trade marketing, finance, or accounting — is preferred.