Vividly is the leading modern trade promotion management (TPM) solution built by and for the consumer packaged goods industry. From campaign creation to deductions management and promotion measurement, we help brands manage every element of trade spend. With our easy-to-use platform and industry-leading experience, we pride ourselves on our ability to bring businesses to the next level.

Not familiar with trade promotion spend?  That’s OK.  Most people aren’t.  It’s an $8 trillion dollar problem that is ripe for disruption by an innovative SaaS startup.  In order to grow, consumer packaged goods (CPG) brands spend 20% of their topline revenue to get into retailers and promote their products within those retailers.  The problem is that today 70% of those promotions are not ROI positive. This is because ROI is hard to track.  The industry operates on emails, pdfs, and xls spreadsheets. At Vividly, we’re solving this massive problem with exciting tactics including AI, Machine Learning, and Fintech and adding value to everyone in the chain. Some of our customers include brands you may use and love - Liquid Death, Amy’s, and Laird Superfoods.

We are looking for an Implementation Manager to help us reach our goals! 

Who you are:

You are a highly organized, detail-oriented professional with a strong foundation in project management and technical implementation. You excel at translating complex business requirements into practical workflows and are comfortable working with data to configure systems that meet customer needs.

You bring a collaborative mindset and thrive when partnering closely with customers, engineers, and internal stakeholders to drive projects forward. You are proactive, accountable, and take ownership of timelines and deliverables — ensuring customer value from kickoff through go-live.

With a strong analytical skill set, you’re able to interpret data, identify trends, and make informed decisions that enhance both implementation efficiency and customer satisfaction. You are intellectually curious and adaptable, eager to continuously learn new tools and approaches, and committed to delivering a world-class onboarding experience.

Above all, you are customer-obsessed, solution-oriented, and energized by helping growing companies get real value from the software they’ve invested in.

The key responsibilities & impact this role will have:

• Lead the end-to-end implementation process for new customers, ensuring a seamless onboarding experience that delivers measurable value and sets the foundation for long-term success.
• Serve as the primary project manager for customer launches — defining scope, managing timelines, coordinating internal and external stakeholders, and driving accountability across milestones.
• Configure the Vividly platform to meet client-specific requirements, including importing and mapping data, validating data accuracy, and troubleshooting setup issues with precision.
• Act as a strategic partner to customers during onboarding, proactively identifying risks, clarifying requirements, and adapting implementation plans to meet evolving business needs.
• Collaborate cross-functionally with Sales, Product, Professional Services, Engineering, and Customer Success to ensure alignment on goals, escalate issues as needed, and continuously improve the onboarding process.

You will be successful with: 

• 3–5 years of experience in implementation, enterprise project management, client onboarding, or a related customer-facing technical role within a SaaS or technology-driven environment.
• Proven track record of successfully managing and delivering complex projects on time, within scope, and with strong customer satisfaction across varied stakeholder personas.
• Demonstrated experience with data configuration, system setup, or data migration as part of onboarding or implementation processes.
• Experience using an AI agent to automate or improve key implementation workflows (e.g., data preparation, platform configuration reviews, documentation), demonstrating measurable impact on project speed, quality, or customer outcomes.
• Familiarity with the consumer packaged goods (CPG) industry — ideally in roles related to sales, trade marketing, finance, or accounting — is preferred.
• Strong interpersonal and communication skills, including the ability to explain technical concepts to non-technical stakeholders and drive consensus across teams.
• Exceptional organizational skills with the ability to manage multiple concurrent projects of varying size and complexity while maintaining attention to detail.
• Enthusiastic about learning and educating others on best practices, with a passion for helping customers realize product value during implementation.
• Proven ability to identify opportunities for continuous process improvement in both internal workflows and customer-facing operations.

Why Choose Vividly?

A modern, remote-first workplace

We are committed to succeeding as a fully remote team, empowering you with the flexibility to thrive, no commute required. Every Vividly team member receives a stipend upon hire to help create a comfortable, productive home office.

Vividly days off & flexible PTO

For most USA holidays that fall on a Monday or Friday, we turn it into a 4 day weekend! Vividly also offers Flexible Time Off and we really mean it to help prevent burn out and fuel creativity.

Competitive benefits 

• Healthcare, Dental and Vision - We cover 100% of your monthly premiums and 50% of all dependents
• 401(k) - With a 3% employer contribution
• Weekly $20 Sharebite Meal Stipend - For every meal you purchase using your Sharebite stipend, they donate a meal!
• Monthly $50 Wellness Reimbursement - physical wellness, mental wellness, learning & development - we’ve got you!
• Monthly $200 Remote Work Stipend - Use it for your phone bill and internet

Commitment to our values - The Vividly Code

• Kind Ambition: We are ambitious but our desire to succeed does not mean unkind or unethical behavior. We push boundaries, deny norms and experiment. We do that with kindness. We are empathetic to the struggles and challenges other functions face.
• Keep it Real: We do not have time for games or politics. We are honest, transparent, and authentic. We celebrate our differences and our similarities with equal enthusiasm.
• Customer Love: The customer is at the heart of every decision - we love our customers. Everything starts and ends with them. We actively listen and anticipate their needs. We are trusted advisors. That sometimes requires tough love.
• Own It: We take responsibility for our work, our successes, and our failures. When we see something that needs to be done, we do it. If we can’t do it, we own finding somebody that can. Ownership helps us grow - be receptive if the right owner is you!
• Urgency Wins: We work with purpose and speed. We know that shorter time to value makes our customers more successful. We constantly wonder how we can do it faster. We fix things that are slowing us down, while still maintaining excellence. We know that the vast majority of decisions are reversible - we make them quickly. 
• Pull Together: We reach our goals faster when pulling in the same direction. We actively seek alignment - but not necessarily consensus. Siloed thinking is unwelcome and drives defensiveness and unhelpful friction. When things go wrong, we pull together to fix them.

Please note: Vividly will never request sensitive information such as your social security number, bank account information, or other non-publicly available information during the application and interview process. If an applicant is extended an offer of employment, such sensitive information will be requested at that time during the onboarding process. Vividly will never ask you to receive and ship packages or goods as part of the interview. Other practices to be on alert for:

• Contact initiated via unsolicited text message or cold call. Vividly does not follow up with candidates through instant messaging applications.
• Our Talent Acquisition team only corresponds from email addresses with the domain ‘@govividly.com’. If a generic email ID ending with Gmail/Yahoo or other domain is used while receiving a job offer or interview call, there is a likelihood of a scammer.
• While some of our jobs can be found on third party job sites, all of our current job opportunities and descriptions are posted on Vividly’s Careers page, or our official LinkedIn Company Page

The U.S. Federal Trade Commission has published helpful articles to help individuals learn more about protecting themselves from recruiting scams and financial fraud. If you believe you were a victim of such a scam, you may contact your local law enforcement agencies. Vividly is not responsible for any claims, liability, losses, damages, or expenses resulting from scammers or impersonators.