About This Posting:

We’re building a talent pipeline for future Client Coordinator positions. While we’re not currently hiring, we expect to have openings in the next quarter and will reach back out to qualified candidates that have applied.

About Vouch:

Vouch is the insurance broker that powers ambition.

We’re a tech-enabled insurance advisory and brokerage purpose-built for growing companies in technology, life sciences, and professional services. Our clients are ambitious leaders building complex businesses, and we help them manage risk with tailored advice, smart coverage, and responsive service.

Backed by over $200M from world-class investors, Vouch combines deep industry expertise with AI-powered tools to deliver a better insurance experience. Our digital workflows reduce friction, speed up decisions, and give our clients the confidence to move faster.

Why should you join our team and Vouch?

Not only is this an exciting and growing team where you can drive a real impact on our operational scalability, but Vouch is also the preferred insurance provider to customers of Y Combinator, Brex, Carta, and WeWork. We’re a quickly growing startup that believes in transparency and acknowledgment with our team members and cultivating a values-driven company. Our values are "Be Client Obsessed", "Own it together", "Act with integrity and empathy", "Stay Curious and Grow", and "Empower People."

What does a work environment look like at Vouch?

This role is hybrid and will be based near one of our offices in Chicago, New York or San Francisco. We require team members to be in the office at least three days per week (Tuesday, Wednesday and Thursday) to foster close collaboration and team building.

Role Responsibilities: 

As a Client Coordinator, you will be an integral part of the client management team, which is dedicated to delivering an exceptional client experience while working collaboratively to retain and grow accounts. This client-facing role requires strong organizational skills, keen attention to detail, and a proactive approach to supporting our team in meeting client needs and driving results.

You’ll play a key role in ensuring operational and administrative tasks are executed seamlessly, helping the client management team maintain high service standards and achieve its goals. This is a great opportunity for a motivated, entrepreneurial individual who thrives in a dynamic and fast-paced environment.

What You’ll Contribute

• Client Support: Act as a key point of contact for clients, responding to inquiries and coordinating with internal teams to resolve client needs quickly and effectively.
• Operational Excellence: Prepare and manage applications, submission materials, and renewals, ensuring accuracy and timeliness.
• Proposal Preparation: Support developing polished quote proposal decks that effectively communicate our value and insurance solutions.
• Task Coordination: Collaborate with the Brokerage Operations team to fulfill servicing tasks such as Certificates of Insurance, coverage upgrades, and billing assistance.
• Proactive Follow-Up: Monitor outstanding client requests and ensure timely completion, including application follow-ups and required documentation.
• Data Management: Maintain accurate client records and ensure all internal systems are up to date.
• Process Improvement: Identify opportunities to improve internal processes and enhance the overall client experience.

What You’ll Bring

• 1-2+ years of client-facing experience, ideally in insurance or professional services.
• Exceptional interpersonal and communication skills with a commitment to client success.
• Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.
• High attention to detail and a proactive approach to problem-solving.
• Proficiency with Microsoft Office Suite and familiarity with CRM tools.
• A hunger to learn, grow, and contribute to a team environment.
• Entrepreneurial mindset with a passion for delivering exceptional client experiences.

Nice To Have:

• Exposure to and passion for early-stage startups and/or high-growth environments

Vouch provides several benefits to help you bring your best self to work:

• 💰 Competitive compensation and equity packages
• ⚕️ Health, dental, and vision insurance
• 🍼 Parental leave
• 🌴 Flexible vacation time 
• 🪷 Wellness allowance
• 🛜 Technology allowance
• 📚 Company-sponsored personal and professional development
• 🏫 L&D: Partnerships with Ethena and monthly Lunch & Learns
• 🧘 Wellbeing: access to many wellbeing perks, including  Peloton, Fetch, OneMedical, Headspace care+, etc.
• 🤗 Caregiver Support: company seed into the dependent care FSA and company sponsored Care.com membership.
• 📊 Regular performance reviews: Vouch conducts regular performance discussions with all team members, offering goal setting and check-ins, development discussions, and promotion opportunities.

What to expect in a typical interview process:

(Please note these steps may vary slightly depending on the role)

• 30-minute phone call with our recruiting team
• 30-45 minute video interview with the hiring manager
• Case study/technical screen
• Meet the team! 30-45 min 1:1 video discussion with 3-4 team members you’d work closely with in the role
• Executive chat
  
  

Compensation philosophy:
The compensation range listed in the job posting represents what you can expect to earn on an annualized basis. This role is hourly and non-exempt, with overtime eligibility for hours worked over 40 in a week.

Our salary ranges are based on paying competitively for our size and industry and are part of our total compensation package, which also includes benefits and other perks. We also include stock options in all compensation packages and believe all Vouch employees should have the opportunity to become owners in the company. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, skill set, location, and business need. The pay range provided is subject to change and may be modified in the future.

Vouch believes in putting our people first, and building a diverse team is at the front of everything we do. We welcome people from different backgrounds, experiences, perspectives, and ranges of abilities. We are an equal-opportunity employer and celebrate the diversity of our growing team. 

If you require reasonable accommodation to complete this application, interview, complete any pre-employment testing, or otherwise participate in the employee selection process, please direct your inquiries to recruiting@vouch.us.