About Vermeer Southeast

Vermeer Southeast Sales & Service, Inc, founded in 1967 is a heavy equipment sales and services dealer with locations in Florida, Georgia, and Alabama. In 2018 VSE became a 100% employee-owned company.

About the role

Vermeer is seeking a dynamic and results-driven Operations Manager to lead and coordinate the successful selling of available dealership products across the company. This position works in close collaboration with the Regional Manager to ensure exceptional customer service and operational integrity (CORE-4 focus).

What you'll do

• Ensure consistent use of Vermeer Standard Operating Procedures (SOPs) to promote healthy internal operations.
• Lead and model behaviors that reflect and support Vermeer’s stated values.
• Address employee issues and training opportunities in a timely, effective manner.
• Provide coaching and leadership to ensure a high-quality customer experience.
• Oversee timely and accurate administrative processing/documentation (orders, receipts, schedules, payroll, HR forms, etc.).
• Maintain effective internal team communication and deliver consistent, relevant feedback on employee coaching and development.
• Ensure the efficient operation of service departments, providing excellent customer experience through accurate quoting, communication, and scheduling of repairs/maintenance.
• Drive growth in parts revenue by ensuring friendly, accurate, and timely service at the parts counter.
• Maintain accurate store inventories (equipment/parts) and ensure proper receipt, storage, and accounting processes.
• Maintain facilities, yards, store equipment, and vehicles in a clean, safe, and presentable condition.
• Uphold safe working environments and practices at all times.

Qualifications

• Bachelor’s degree or equivalent industry experience in dealer operations at the management level
• Two (2) year leadership experience with demonstrated communication and leadership skills
• Previous industry experience is desired
• Forklift certification is a plus
• Possess basic typing and computer skills with competence in Microsoft Word and Excel
• Ability to clearly communicate as well as understand, read, and follow verbal and written instructions
• Must be able to multi-task and be detail-oriented with demonstrated follow through and organizational skills
• Demonstrated interpersonal skills
• Demonstrated customer service skills
• Must have a valid Driver’s License
• Ability to accurately and legibly complete various forms, documents, and recording procedures within a set time frame
• Knowledge of industry practices
• Working knowledge of the hazards and safety precautions common to equipment
• Knowledge of key specification, features, benefits, applications, limitations, and operation of dealership products

Benefits offered

• Employee Stock Ownership Plan (ESOP) - Certified Employee-Owned
• Health insurance
• Dental and Vision plan
• Flexible Spending Accounts (FSA)
• Company Paid Telehealth Program - MediOrbis
• 401K Retirement Plan
• Paid Holidays & Vacation
• Others

We are a Drug Free Workplace and an Equal Opportunity Employer