About Vermeer Southeast

Vermeer Southeast Sales & Service, Inc, founded in 1967 is a heavy equipment sales and services dealer with locations in Florida, Georgia, and Alabama. In 2018 VSE became a 100% employee-owned company.

About the role

• Vermeer Southeast is currently seeking a Receptionist in our Jacksonville, FL location to provide exceptional customer service through participating as part of our Vermeer Connect (vConnect) team answering calls and assisting administratively to create success for our customers, team members, and for everyone they interact with every day.

What you'll do

• Serve visitors by greeting, welcoming, directing them appropriately.
• Answer, screen, and forward any incoming phone calls in a professional, friendly, and efficient manner, striving to minimize the time they are put on hold.
• Monitor staff availability and locate them in the store to handle customers concern.
• Assist with customers when the service and parts department are unavailable.
• Take messages while speaking to customers on the phone and relay this information accurately and efficiently to the appropriate staff members if they are unavailable.
• Communicate with customers on their equipment service availability.
• Ensure each equipment sales lead is effectively communicated to in a timely manner.
• Ensure administrative responsibilities are completed in an accurate and timely manner.
• Keep track of all equipment sales, service, and parts manuals.

Qualifications

• High School degree or equivalent industry experience in office and customer service operations.
• Two (2) year experience with demonstrated communication and basic office skills.
• Must have excellent communication skills and be able to communicate with individuals at all levels of the organization.
• Detail oriented with strong problem solving and time management skills.
• Ability to be resourceful and proactive in dealing with issues that may arise.
• Ability to organize, multi-task, prioritize and work under pressure.
• Typing speed of 30 words per minute a must.
• Telephone Skills.
• Proficient in Microsoft Office Suite.
• Professional appearance and punctual.

Benefits Offered

• Employee Stock Ownership Plan (ESOP) - Certified Employee-Owned
• Health insurance with 0 deductible
• Dental and Vision plan
• Flexible Spending Accounts (FSA)
• Company Paid Telehealth Program - MediOrbis
• 401K Retirement Plan
• Paid Holidays & Vacation
• Others

We are a Drug Free Workplace and an Equal Opportunity Employer