About Walker Advertising
Since 1984, Walker Advertising has bridged the gap between a law firm's need to grow and an underserved community's need for trustworthy legal services. Our teams lead with empathy and without ego to serve others through integrity and trust. We dare to think differently and work to consistently raise the bar, creating a workplace environment based on respect.
We believe that our employees are not just numbers; they are people. People with families and lives outside of work. We understand that a career is just one piece of the puzzle that makes people successful, happy individuals. That's why as we grow our teams, we focus on the whole person.
About the role
As a Sales Support, Client Service Representative, you will be the first point of contact for Walker Advertising clients. In this role you will work closely with the sales team, and you will be responsible for onboarding and maintaining new and existing clients. You should have a pleasant personality, as this is a customer service role. You should be able to deal with issues in a timely and effective manner while being proactive in multitasking in a fast-paced environment and executing administrative tasks to the highest quality standards.
What you'll do
- New client onboarding. Communicate expectations, processes, and procedures
- regarding products.
- Coordinate with clients and accounting to ensure seamless billing transactions.
- Act as the first point of contact for the sales team and clients seeking help with
- products.
- Provide troubleshooting and technical assistance to clients.
- Anticipate the client's needs and communicate the next steps as well as solutions.
- Key resource to ensure clients successfully engage with the products and realize the full
- potential of investment.
- Owning the Client Relations Experience by being proactive with the client touch points
- and handling any concerns and inquiries.
- Liaison between the sales team and clients. Ensuring support on both sides.
- Client maintenance, collect, manage, and execute all contracts for new and existing
- clients.
- Collect and process payments for new and existing contracts.
- Update day-to-day activity in Salesforce.
- Maintain, produce, and distribute internal reports as requested and scheduled.
- Maintaining a positive, empathetic, and professional attitude toward customers always.
- Responding promptly to customer inquiries.
- Acknowledging and resolving client complaints.
- Keeping records of client interactions, transactions, comments, and complaints.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
- Actively manage features and dependencies in and across products.
Qualifications
- Ability to prepare reports.
- Strong Excel skills.
- High School Diploma or general education degree, or four or more years related experience or training.
- Excellent verbal and written communication skills.
- Good time management and organizational skills.
- Ability to work in a team environment.
- Outstanding sales skills.
- Proficient in MS Suite.
- Experience using and managing Salesforce.
- 5+ years of strong customer service abilities (face-to-face and on the phone).
Benefits/Perks
- 3 Weeks Paid Time Off
- 12 Weeks of Guaranteed Paid Parental Leave
- Comprehensive Insurance Coverage (Medical, Dental, Vision, etc.)
- 401(k) Retirement Savings Plan
- Wellness Initiatives/Employee Assistance Program
- Rewards and Recognition Programs
- Career Development Opportunities
Pay Range
$25/Hour plus 5% Annual Bonus (Remote - United States)