Who We Are
We are a highly specialized programmatic advertising agency. We focus 100% of our efforts on digital media buying. It’s how we exceed conversion goals in nearly every campaign we run and why our clients include some of the biggest companies in North America.
We know that happy employees = exceptional work and client satisfaction. That’s why we’ve created an environment that is welcoming and inspiring for all team members. We value your aspirations, and we’ll regularly help you set goals to achieve those milestones.
We’re open, honest, and firm believers of ideas coming first – not egos. We believe in clear lines of communication and a culture that champions creativity and growth, and we always celebrate accomplishments.
About the Role
War Room is looking for an experienced Senior Account Manager to join our growing team to manage our expanding client base. You’ll be leading team collaboration and acting as our client’s strategic partner, delegating campaign management tasks and sharing data insights to help them make meaningful business decisions.
Please note that this is a hybrid role that requires 3 days a week in the office with the first 3 months of onboarding fully in the office. We are located at 210 W Broadway, Vancouver.
What You’ll Be Doing
Client Management
- Building and maintaining strong client relationships, proactively addressing concerns, and ensuring an amazing overall client experience.
- Providing timely and accurate campaign results to clients, sharing insights, and recommending opportunities for growth
- Build strategies and plans to grow your key accounts/Account growth over time through revenue
Project Management
- Manage the scoping of projects, timelines, schedules, and cost estimates
- Keep meticulous documentation to manage and maintain client communications, ensuring that all stakeholders have the most up-to-date project assets
- Monitor daily various key performance indicators to interpret data to gauge the success of client campaigns
Team Development and Collaboration
- Provide mentorship to junior team members
- Work closely with Campaign Managers, Optimization Managers, Technical Marketing, Project Managers and Data Analysts to provide strategic recommendations for improving performance in omnichannel-level accounts
Skills + Experience
5+ years of experience working in account management
3+ years experience working in an agency and understanding of the pace and the constantly changing priorities
Degree in advertising, marketing, business administration, and communications; OR equivalent professional work experience
Experience managing multiple accounts while dealing with multiple stakeholders
Experience in working with and presenting to senior client stakeholders
Strategic thinker who is solution-oriented with strong business acumen
Comfortable working with spreadsheets (budgeting)
Up to date on the latest industry trends
Bonus Points
We ask that if you feel like you don’t check all the boxes but have the potential to learn what you don’t know, you still apply! We believe that diverse teams are high-performing teams and we strive to employ individuals with a diversity of backgrounds, experiences, and perspectives.
Benefits & Perks
🏡 Hybrid work + Summer Hour Fridays
🏖️ 3 weeks of annual paid vacation with tenure increases
❄️ Additional paid holiday season break
🤕 Paid sick leave
🏥 Extended Health and Dental benefits + Wellness spending account
📚 Professional development funding
🏦 Retirement savings matching
We appreciate your interest and application. Only those applicants under consideration will be contacted.
War Room is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, colour, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth, and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances.
Reasonable accommodation is available for qualified individuals with disabilities, upon request.