About Wildfire Defense Systems, Inc.

Wildfire Defense Systems, Inc. (“WDS”) is a Qualified Insurance Resource (QIR) operating the largest private sector wildfire service in the nation, encompassing a 22-state service area and specializing in wildfire education, loss prevention, and wildfire response services. Qualified Insurance Resources are defined as NWCG qualified or equivalent, wildland engines, tenders, hand crews, fire/liaison officers, and personnel working for or contracted by an insurance company with a mission to mitigate impacts on insured structures threatened by wildfire. WDS holds contracts with insurance companies to provide wildfire loss prevention services. WDS fields experienced, highly trained, safety-focused wildfire officers and fire personnel that hold a wide range of Federal Wildfire Incident Command position classifications necessary to meet or exceed all federal wildfire operation standards and codes including all requirements of the National Wildfire Coordinating Group (“NWCG”) or equivalent. WDS is capable of providing more than 180 wildland engines and hundreds of fire personnel and support personnel. WDS has served large and small insurance clients since 2008.

Purpose and Scope of Position 

The Seasonal Operations Field Services Technician (SOFST) is a seasonal, entry-level support position shared within the Field Services Division Departments at Wildfire Defense Systems. The Seasonal Operations Field Services Technician is responsible for engine scheduling, arranging travel, wildfire monitoring, and providing quality assurance for WDS firefighting response teams. 

Organizational Relationship 

This position reports to the Information and Intelligence Associate Manager.

Duties and Responsibilities 

Information & Intelligence 

• Locate, identify, and monitor wildfires across the US utilizing a variety of online resources 
• Create and maintain daily logs of fire activity 
• Create, update, and manipulate wildfire perimeters using geospatial tools such as Google Earth, social media, and satellite imagery 
• Carefully craft client-facing and internal reports and analyses 
• Continuously document field operations and actions taken on a property including managing property photos, engine movement, and property information 
• Participate in continuous improvement projects to improve efficiency in departmental function 

 Operations Support 

• Create and maintain the resource schedule of 100+ vehicles 
• Work daily with field personnel to ensure accurate population of the daily status spreadsheet 
• Own the process of field employee travel to and from incidents and duty stations 
• Review field deliverables for accuracy and make necessary corrections 
• Assist with confirming field personnel work assignments to ensure proper accountability for billing purposes 
• Monitor and provide support for daily field support coverage as assigned by Shift Leads 
• Assist with personal protective equipment procurement 
• Procurement and distribution of administrative tools for Operations (business cards, name tags, door hangers etc.) 
• Attend daily Current Operations and Resource briefings and providing briefings status of staff hours and updates 
• Other duties as assigned 

 Response Assurance 

• Review field expenses made on incidents for proper documentation and stewardship
• Provide quality control of property reports 
• Communicate daily with field leadership 

Basic Qualifications (i.e., education, certifications, years of experience, etc.) 

• Proven software competency, i.e., MS Office Suite, Google Earth, resource management software platforms, and social media 
• 1 year of customer service experience 

Preferred Experience

• Completion of an undergraduate program or equivalent experience (B.A. or B.S.) 
• 1 year of wildfire or emergency management experience 
• 1 year of logistics experience 

Knowledge, Skills, Abilities, & Personality Characteristics 

• Strong analytical skills to synthesize data inputs into a clear output for wildfire intelligence 
• Ability to remain composed under stress while providing excellent customer service to stakeholders 
• Clear, concise, and straightforward technical writing ability 
• Collaborative focus with ability to prioritize tasks in a fast-paced, rapidly changing environment • Positive, constructive, and supportive attitude towards customers, employees, and the company. 

Position Type / Expected Hours of Work

This is a full-time, hourly position with varying shifts. Shifts will include nights and weekends (Saturdays, Sundays, and some holidays) on a rotation basis. Operating hours vary by season, ranging from 7:00am to 

10:00pm MST. Occasional overtime may be needed to meet changing fire conditions, deadlines, client contracts or any other operational requirements. 

This job description should not be construed as an exhaustive statement of duties, responsibilities, or requirements, but a general description of the job. Nothing contained herein restricts WDS rights to assign or reassign duties and responsibilities to this job at any time. 

Wildfire Defense Systems, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.