About Wellspring

Wellspring Worldwide, Inc. is a leading provider of web-based software systems for managing research, technology commercialization, and innovation operations for universities, companies, government agencies, and independent labs. Founded in 2003, Wellspring has grown to serve over 500 organizations globally, including Fortune 500 companies, SMEs, hospitals, and universities. The company’s flagship products—Sophia, Flintbox, and Zeto—enable organizations to manage the entire innovation lifecycle, from discovery and IP management to commercialization and knowledge transfer.

Role Overview
As an Application Support Engineer, you’ll be the go-to technical expert for Tier II-III support requests from global customers and internal teams. You’ll troubleshoot complex issues, identify root causes, and deliver practical solutions—whether through workarounds, configuration changes, or testing patches and releases.

This role involves close collaboration with consulting, product development and infrastructure teams to ensure smooth operations and exceptional customer experience.

What You’ll Do

• Diagnose and resolve application and infrastructure issues across Windows Server environments and enterprise networks.
• Support Single Sign-On (SSO) integrations and related authentication workflows.
• Troubleshoot web-based applications and Microsoft Office integrations.
• Replicate and isolate reported issues, test fixes, and validate releases.
• Collaborate with development teams to escalate and resolve complex cases.

What We’re Looking For

• Strong problem-solving skills and the ability to manage multiple priorities.
• Excellent communication skills and a customer-first mindset.
• Ability to learn quickly and apply new technologies in practical ways.
• Experience using AI to advance their role and organization
  As an AI first development organization a   - optimize solution finding and support processes
• experience leveraging AI tools and technologies to enhance workflows, solve problems, and drive organizational impact.

Technical Skills

• Solid understanding of IT infrastructure (Windows Server, networking, IIS).
• Familiarity with web technologies and the Microsoft stack.
• Working knowledge of relational databases (SQL Server experience preferred).
• Exposure to programming or scripting (.NET, C#, JavaScript).
• Experience with enterprise application delivery and support.
• Knowledge of SSO authentication and Microsoft Office suite.

Education & Language

• Bachelor’s degree or equivalent experience.
• Fluent in English