About Whistic
Whistic equips Information Security teams to easily assess vendors and confidently share security posture from an all-in-one, AI-driven platform. The Whistic Platform leverages a powerful AI engine to streamline vendor assessments and customer trust programs, making both sides of the process faster, smarter, and more efficient.
About the Role
It’s an exciting time at Whistic, and we’re looking for an Onboarding Manager to join our team and create an exceptional post-sales onboarding journey that drives product adoption and value realization. This is a hybrid role based out of our headquarters in Pleasant Grove, UT.
Whistic is a values-driven organization that cares not only about what we accomplish, but also how we accomplish our goals. Whistic’s core values are: Growth Mindset, Extreme Ownership, Customer Focused, and Driven by Results. These values guide everything we do, and we are looking for an Onboarding Manager to join us who feels energized by these values. If they resonate with you, we’d love to hear from you!
What You'll Do
- Own the complete onboarding journey for new customers from Sales Handoff through successful product adoption and transition to Customer Success
- Guide customers through comprehensive product education, ensuring they understand key features and can realize value quickly
- Generate and execute tailored onboarding plans that combine technical setup with strategic value demonstration throughout the customer lifecycle
- Act as a trusted advisor to guide customers through effective onboarding while building strong relationships with key stakeholders and decision-makers
- Proactively collaborate with Customer Success, Technical Support, Product, and Sales teams to ensure seamless customer experiences and goal alignment
- Support customers in building out critical configurations and workflows while ensuring they understand best practices and value-driving use cases
- Track implementation progress, update journey details, and manage deadlines to ensure visibility and accurate success metrics
- Gather and synthesize customer feedback to drive product improvements and identify implementation process enhancements
- Monitor customer usage patterns and proactively identify potential risks, escalating churn concerns to Customer Success Managers
What You Need
- 3+ years of experience in a SaaS B2B Customer Onboarding, Implementation, or Customer Success role
- Exceptional written and verbal communication skills with the ability to explain complex technical concepts clearly
- Proven track record as a self-directed team player who excels at managing multiple complex projects simultaneously
- Experience with implementation tracking software, project management tools, ticketing systems, and cloud-based collaboration platforms
- Strong analytical mindset with ability to identify process improvements and optimize customer journeys
- Demonstrated ability to build rapport and influence stakeholders at all organizational levels
- Self-motivated with excellent prioritization skills and ability to thrive in a fast-paced, evolving environment
- Experience working with growing teams and startup environments preferred
- Bachelor's degree or equivalent professional experience a plus
Benefits
- Stock options
- Medical, dental, and vision insurance
- Company paid life insurance
- Internet and wellness stipend
- Mental health benefit
- Paid parental leave
- 18 Paid Holidays
- 15 Days PTO (All available your 1st day) + 2 additional days each year of employment!
- 3 Whistic DNA Days- Company-paid "Family Day", "Self Day", & "Community Day"
- Whistic Fridays- Work ends at 3:00 PM every Friday
Whistic’s DEIB Commitment
Whistic is a place where you can be you.
It’s impossible to separate what you do from who you are, and we don’t want you to. In fact, we want just the opposite; when Whisticians share the richness of their experiences, personal connections are deepened, new levels of collaboration are unleashed, and our product innovation accelerates. We become unstoppable.
Whistic is committed to growing diversity, equity, inclusion, and belonging across three key dimensions:
- Workforce Representation: Hiring and retaining a diverse team
- Fairness: Equitable rewards, recognition, and opportunities based on merit
- Inclusive Culture: Fostering an inclusive culture where differences are celebrated